Ashley Kennedy
Pinson,TN
Summary
Experienced in administrative management, organized and efficient Office Manager with a proven ability to prioritize projects and multitask to achieve project goals. Methodical and detail-oriented approach, thriving as a team player with expertise in team leadership. Strong work ethic and dedication, making me a valuable asset to any organization.
Overview
12
12
years of professional experience
Work History
Office Manager/Administrative Assistant
Madison County Government
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all inspections to ensure smooth operations and minimal conflicts.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence and increased customer satisfaction with the office.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office budget, ensuring all expenditures were within allocated funds.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Member Services Representative
Southwest Tennessee Electric Co.
11.2019 - 05.2022
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Veterinary Technician
My Animal Hospital
12.2016 - 11.2019
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Head Surgery Technician
Old Hatchie Veterinary Clinic
03.2013 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Chester County High School
Henderson, TN05.2010
Skills
- Organizational Skills
- Data Entry
- Clear oral/written communication
- Payroll and budgeting
- Scheduling Coordination
- Office Management
- Customer Service
- Customer Relationship Management
References
AVAILABLE UPON REQUEST
Timeline
Office Manager/Administrative Assistant
Madison County Government
06.2022 - Current
Member Services Representative
Southwest Tennessee Electric Co.
11.2019 - 05.2022
Veterinary Technician
My Animal Hospital
12.2016 - 11.2019
Head Surgery Technician
Old Hatchie Veterinary Clinic
03.2013 - 07.2016
High School Diploma -
Chester County High School
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