Ashley Kerbo

Office Manager/Customer Service Manager

Delta Medical Supply

11.2016 - 12.2023

Managed monthly number with order counts, money counts, drivers over time hours
Ensured adequate communication between referral sources and office staff
Was the main source of communication for multiple people and maintained group messages and emails
Ordering and keeping up with all office supplies and weekly ordering food for groups of employees
Made decisions as a manger on how to handle difficult situations with complaints and difficult situations
Being main point of contact for the entire company as a point of knowledge
Ensure employees are happy and addressing any issues at hand
Go to patient homes to demonstrate how to use equipment and give education on healthcare needs
Conducted and hosted weekly team meetings
Conduct interviews for new candidates to fill customer service roles
Directed training new employees for multiple locations
Tracked and approved PTO request and hours worked
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
Scheduled weekly inventory pickups and deliveries with vendors
Described product to customers and accurately explained details and care of merchandise
Answered product questions with up-to-date knowledge of sales and store promotions
Calculated quotes and educated potential clients on insurance options
Tracked the progress of all outstanding insurance claims
Updated customer orders from start to finish in an accurate and timely manner
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.