Ashley Kiaaina
Pearl City
Summary
Dynamic leader with a proven track record at Target, adept in fostering teamwork and collaboration while driving performance improvement. Skilled in conflict resolution and relationship building, with expertise in Microsoft Office. Achieved significant efficiencies and enhanced team capabilities, demonstrating exceptional problem-solving and people management abilities.
Overview
19
19
years of professional experience
Work History
Team Leader
Target
09.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Property Adjuster
First Insurance Company of Hawaii
10.2011 - 09.2019
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Used Software to compile estimates for personal property and structure damage.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Developed effective techniques to mitigate losses.
- Prepared sketch of floor plan and roofline and entered data into Software to develop line-by-line item costs of damages.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential and commercial properties.
- Increased accuracy of damage estimates by utilizing advanced software programs for appraisal calculations.
- Promoted teamwork among colleagues through active participation in staff meetings, workshops, and professional development opportunities.
- Expedited claim processing times through diligent file management, including thorough documentation of claim notes, photographs, and correspondence.
- Demonstrated adaptability in handling a diverse range of property claims, from minor damage incidents to total loss situations.
- Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Teller
Bank of Hawaii
05.2008 - 10.2011
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Retail Worker
Claire’s
05.2007 - 12.2007
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
Counter
Zippy’s
05.2006 - 05.2007
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Operated register efficiently, reducing wait times and improving customer experience.
- Professionally answered telephones and responded to customer inquiries.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
Education
Kaimuki High School
Honolulu, HISkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Work planning
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
- Conflict resolution
- Relationship building
- Knowledge in Microsoft Excel, word, PowerPoint, and office
Timeline
Team Leader
Target
09.2019 - Current
Property Adjuster
First Insurance Company of Hawaii
10.2011 - 09.2019
Teller
Bank of Hawaii
05.2008 - 10.2011
Retail Worker
Claire’s
05.2007 - 12.2007
Counter
Zippy’s
05.2006 - 05.2007
Kaimuki High School