Ashley Kibiger
Fort Wayne,IN
Summary
Versatile and dynamic, with a proven track record at Alliance Health Centers, enhancing patient and employee satisfaction through effective leadership and bilingual communication skills. Excelled in organizational development and human resources administration, significantly improving team performance and retention strategies. Proficient in Microsoft programs and Spanish, adept at fostering a flexible and engaging environment.
Overview
17
17
years of professional experience
Work History
Director of Human Resources
Alliance Health Centers
10.2024 - Current
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Trainer for Medical Interpreters
MCA Interpreters
08.2022 - Current
- Trainer for Medical Interpreters in virtual 80hr Interpretation Course
- Dynamic medical/interpretation teaching in English/Spanish
- Real world examples to create moments for problem solving in classroom
- Run exams for oral interpretation accuracy
Director of Patient Experience
Alliance Health Centers
07.2024 - 10.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Collaborated with staff members to enhance patient service experience and exceed team goals through effective patient satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Patient Experience Manager
Alliance Health Centers
10.2023 - 07.2024
- Bilingual communication with patients and staff
- Managing a petty cash drawer for the office
- Effective problem-solving
- Managing all registration staff
- Staffing all locations with registration staff
- Fielding patient complaints
- Enhanced patient satisfaction by implementing effective communication strategies and addressing concerns promptly.
Associate Victim Care Program Manager
Amani Family Services
09.2021 - 10.2023
- Interpretation for legal/community appointments
- Work collaboratively with community organizations and legal system
- Creative goal setting to assist survivors to assimilate within the community after victimization
- Community education about legal processes and laws
- Advocacy within the legal system as well as community organizations for survivors to receive top care
- Creative planning for empowerment of the immigrant community
- Cultural competency training development for community presentation
- Community trainings on cultural competency
- Grant reporting
- Budget managing
- Supervise victim advocates that are in direct service
- Leading a taskforce for victims of a crime
- Interpreter trainer
- Comprehensive Immigration Law study
Director of operations for international side
El Pozo de Vida/27 Million
05.2017 - 08.2021
- Develop online platform for training of frontline justice workers
- Financial record keeping
- Report development and follow-up
- Project coordination on the ground in Mexico City
- Translation and interpretation Spanish/English
- Social media development and maintenance
- Manage a small team of remote workers
- Creating of training materials
- Tourism industry training with Secretary of Tourism Mexico
- Online course management
- Face-to-face mentorship with survivors of human trafficking
- Support for coordination of visiting missions teams
- Event coordination for intervention projects in red light district
- Strategic planning for projects on the ground and the international organization
- Writing for blogs and educational article submissions
Youth With A Mission: Central Mexico City
06.2012 - 05.2017
- Coordination of visiting missions teams
- Hospitality department leader
- Training leader over all training schools
- Lead internationally mixed teams to foreign countries to do social justice projects
- Translation and interpretation Spanish/English
- Member of the leadership team making the decisions over the organization
- Financial management and record keeping
- Mentorship program with staff and students
- Kitchen coordination for feeding 15-90 people
- Social justice outreach programs with focuses on anti-human trafficking, situation of prostitution, and situation of homelessness
- Blog writing
Office Manager
Century 21 Bradley: Premier Team
04.2010 - 08.2011
- Office management for team of twelve realtors
- File preparation for sales and purchases of homes
- MLS file creation and maintenance
- Management of five online website promotional spaces
- Team meeting preparation and hospitality
- Event coordination for client appreciation
- Photo taking and editing of client homes for the MLS and other websites
- Home staging for sales
- Office supply management and inventory
- Answering of phones and managing client needs
- Writing of home descriptions for the MLS and other websites
Manager
Espresso Gallery Coffee Roasters
10.2007 - 08.2011
- Managing of 1-4 coffee bar locations
- Barista and drink specialist
- Roasting of coffee for wholesale customers
- Hiring and interviewing for all locations
- Product and supply inventory
- Customer service training and execution
- Baking and recipe management for bakery items
- Financial record keeping and balancing of drawers
- Staff training and discipline
- Coordination of off-site coffee catered events
- ServSafe certification during employment
- Maintaining standards of service and cleanliness for Board of Health requirements
Education
Bachelor of Science - Human Services/Concentration in Human Services Administration
Purdue Global
01.2024
Elementary Education Major -
IPFW
Fort Wayne, IN01.2010
Elementary Education Major -
Ivy Tech Community College
Fort Wayne, IN01.2009
Academic Honors Diploma -
Carroll High School
Fort Wayne, IN01.2008
Skills
- Spanish Language Proficient
- Bright, Out-going personality
- Experienced in volunteer/team supervision
- Human resources administration
- Organizational Development
- Retention Strategies
- Ability to multitask/think quickly
- Ability to see “big picture” while planning
- Interactive Interpreter/Translator
- Flexible in an ever changing environment
- Proficient in Microsoft programs
Community Service
- Vereda Church CDMX, 01/01/12, Present, Translator/Simultaneous Interpreter, Youth Group, Worship
- El Pozo de Vida, 01/01/13, 01/01/17, Overnight care for safehouse, Outreach coordinator, International Outreach
Accomplishments
- Honored Listee in Marquis Who's Who in America 2024 publication.
- Published writer in "Una Mirada a la Explotacion: Ensayos sobre el fenomeno de trata de personas en la Ciudad de Mexico."
- Certified Trainer with the Mexico Secretary of Tourism on human trafficking in the tourism sector.
Languages
Spanish
Full Professional
Timeline
Director of Human Resources
Alliance Health Centers
10.2024 - Current
Director of Patient Experience
Alliance Health Centers
07.2024 - 10.2024
Patient Experience Manager
Alliance Health Centers
10.2023 - 07.2024
Trainer for Medical Interpreters
MCA Interpreters
08.2022 - Current
Associate Victim Care Program Manager
Amani Family Services
09.2021 - 10.2023
Director of operations for international side
El Pozo de Vida/27 Million
05.2017 - 08.2021
Youth With A Mission: Central Mexico City
06.2012 - 05.2017
Office Manager
Century 21 Bradley: Premier Team
04.2010 - 08.2011
Manager
Espresso Gallery Coffee Roasters
10.2007 - 08.2011
Elementary Education Major -
IPFW
Elementary Education Major -
Ivy Tech Community College
Academic Honors Diploma -
Carroll High School
Bachelor of Science - Human Services/Concentration in Human Services Administration
Purdue Global
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