Eligibility Assistant
Indiana Department of Family Resources
04.2024 - Current
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
- Streamlined application processes for clients, ensuring timely completion of necessary paperwork and submission of supporting documents.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
