Ashley Kilbourne
Port Huron
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest satisfaction through effective communication and suggestive selling techniques. Adept at cash handling and maintaining order accuracy, contributing to a positive dining experience in high-volume environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Server
Applebees
02.2024 - 03.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in training new servers on menu items and service standards.
- Handled cash transactions and processed payments with precision.
- Maintained cleanliness and organization of dining area throughout shifts.
- Engaged with guests to enhance their dining experience through personalized service.
- Resolved customer complaints promptly, improving overall satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained all carry out calls, orders, and curbside pickups on all closing shifts.
Cashier/Freight Team Associate
Five Below
01.2024 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Collaborated with team members to maintain a clean and organized store environment.
- Implemented promotional displays to optimize product visibility and drive sales.
- Monitored cash drawer accuracy, ensuring compliance with company policies and procedures.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server
Texas Roadhouse
01.2022 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lead Server
Benihana
12.2019 - 12.2022
- Supervised dining room operations, ensuring optimal guest experience and service quality.
- Trained and mentored new servers on menu offerings and customer service standards.
- Coordinated with kitchen staff to expedite meal preparation and delivery timelines.
- Implemented process improvements that enhanced table turnover rates and guest satisfaction.
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
- Monitored inventory levels, placing orders to ensure availability of essential supplies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Bartender
The Opal Resorts
09.2020 - 01.2021
- Crafted and served cocktails with precision, ensuring high-quality beverage standards.
- Managed bar inventory, performed stock checks, and minimized waste effectively.
- Trained junior staff on drink preparation techniques and customer service excellence.
- Developed signature drink recipes to enhance menu offerings and guest satisfaction.
- Collaborated with kitchen staff to synchronize service during peak hours efficiently.
- Implemented new point-of-sale system features to streamline order processing and payments.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
- Monitored compliance with health regulations, maintaining cleanliness and safety in bar area.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Medical Receptionist
Mid Florida Dermatology and Plastic Surgery
11.2019 - 01.2020
- Managed patient scheduling, ensuring efficient use of appointment slots and minimizing wait times.
- Coordinated patient intake processes, verifying insurance information and updating medical records accurately.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Implemented electronic health record (EHR) system updates, enhancing data accuracy and retrieval efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Collaborated with clinical staff to optimize workflow processes, reducing administrative bottlenecks in patient care delivery.
- Streamlined communication between patients and healthcare providers, improving overall satisfaction rates.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Machine Operator
HP Pelzer
08.2018 - 10.2019
- Operated machinery to produce high-quality automotive components efficiently.
- Monitored production processes, ensuring adherence to safety and quality standards.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Analyzed production data to identify areas for improvement and implement corrective actions.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Quality Control Inspector
Eismann Automotive
05.2015 - 08.2018
- Conducted thorough inspections of automotive components to ensure compliance with quality standards.
- Implemented process improvements that enhanced inspection accuracy and efficiency.
- Trained junior inspectors on quality control procedures and best practices.
- Collaborated with production teams to identify and resolve quality issues proactively.
- Developed inspection checklists that streamlined workflows and reduced errors.
- Analyzed inspection data to identify trends and recommend corrective actions.
- Maintained detailed documentation of inspections and communicated findings to management effectively.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
Office Manager
Creative Customs
05.2008 - 11.2014
- Streamlined office operations by implementing efficient workflows and improving communication protocols.
- Managed scheduling and resource allocation to optimize team productivity and meet project deadlines.
- Developed training programs for new staff, enhancing onboarding processes and reducing time to competency.
- Oversaw inventory management, ensuring adequate supplies while minimizing costs through vendor negotiations.
- Monitored performance metrics to identify areas for improvement, driving operational efficiency across departments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
High School Diploma -
Romeo High School
Romeo Michigan06-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Suggestive selling
- Point of sale operation
- Guest relations management
Timeline
Server
Applebees
02.2024 - 03.2025
Cashier/Freight Team Associate
Five Below
01.2024 - 10.2024
Server
Texas Roadhouse
01.2022 - 02.2024
Bartender
The Opal Resorts
09.2020 - 01.2021
Lead Server
Benihana
12.2019 - 12.2022
Medical Receptionist
Mid Florida Dermatology and Plastic Surgery
11.2019 - 01.2020
Machine Operator
HP Pelzer
08.2018 - 10.2019
Quality Control Inspector
Eismann Automotive
05.2015 - 08.2018
Office Manager
Creative Customs
05.2008 - 11.2014
High School Diploma -
Romeo High School