Ashley Kilgore
Lake Geneva,WI
Summary
Dedicated and adaptable leader with a proactive attitude, the ability to learn quickly, and to implement creative strategy. Customer-focused, with a passion for delivering exceptional service and committed to improving customer satisfaction, driving positive outcomes, and improving team performance. Strong work ethic, effective communication, and problem-solving skills contribute to meeting and exceeding organizational goals.
Overview
20
20
years of professional experience
Work History
Mail Department Lead
Landis Homes Retirement Community
Lancaster , PA
03.2024 - 10.2024
- Oversaw daily operations within the Mail Department including scheduling staff hours and assigning duties
- Developed and maintained systems for sorting, prioritizing, and distributing mail within the department.
- Monitored incoming mail to ensure timely delivery to appropriate staff members.
- Managed inventory of supplies related to mailing activities including envelopes, labels, stamps.
- Evaluated existing procedures for efficiency and accuracy and implemented improvements where needed.
- Created reports detailing volume of incoming and outgoing mail by department or individual staff member.
- Provided guidance and training to new employees on proper handling of mail items.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Built rapport with residents by providing space for clear, empathetic communication.
Restaurant Manager
Isaacs Deli
Lancaster , PA
08.2004 - 11.2019
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Optimized profits by controlling food, beverage and labor costs.
Education
Associate of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH08-2019
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- Workflow Optimization
- Staff Development
- Staff Management
- Conflict resolution techniques
- Process improvement strategies
- Crisis Management
- Analytical Thinking
- Schedule Coordination
- Problem-Solving
- Active Listening
References
References available upon request.
Timeline
Mail Department Lead
Landis Homes Retirement Community
03.2024 - 10.2024
Restaurant Manager
Isaacs Deli
08.2004 - 11.2019
Associate of Arts - Criminal Justice
Southern New Hampshire University
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
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