Ashley Kimble
Indianapolis,Indiana
Summary
Compassionate, DONA trained Birth Doula trained in Lactation Education and Child Birth Education. Brings demonstrated strengths in patient communication and coordinating care. Focused on cultivating trusting relationships and healthy birth outcomes.
Overview
16
16
years of professional experience
Work History
DONA Trained Birth Doula
D.O.P.E Doula
10.2023 - Current
- Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
- Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems.
- Checked for comfort levels and monitored emotional states of mothers before, during and after labor.
- Developed and maintained courteous and effective working relationships.
- Introduced comfort measures to increase patient comfort and streamline birthing processes.
- Coached women through final stage of labor
- Informed families on potential risks and overall benefits, as well as alternatives to their birth decisions
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Workforce Development Manager
Elevance Health
11.2013 - Current
- Managed budgets and resources efficiently to maximize the impact of workforce development initiatives on targeted populations.
- Championed diversity initiatives within hiring practices to foster an inclusive workplace culture that valued varied perspectives and experiences.
- Negotiated agreements with external service providers for cost-effective solutions that supported operational goals without compromising quality standards.
- Facilitated cross-functional collaboration between departments for coordinated efforts in achieving organizational objectives related to workforce development.
Claims Representative
State Farm
06.2008 - 11.2013
- Conducted thorough research on industry trends, enabling proactive adjustments to internal processes as needed for improved performance.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Enhanced interdepartmental communication by initiating regular meetings between claims handlers and underwriters to discuss pending cases.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Facilitated prompt payment of approved claims by liaising with finance department to ensure smooth transaction processing.
- Demonstrated expertise in interpreting policy language accurately, leading to better-informed decisions on coverage application during claims evaluation.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Investigated accidents or incidents to determine cause and extent of damages.
- Updated claims system to track claim status and provide relevant information to other department.
- Maintained accurate and up-to-date records of claim information for future reference.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Customer Service Representative
Anthem
06.2008 - 01.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - Project Management/ Operations
Southern New Hampshire University
Hooksett, NH2022
Bachelor of Science - Health Services Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2019
Skills
- Birth Coaching
- Breathing Techniques
- Family Education
- Immediate Postpartum Support
- Labor and Delivery Support
- Breastfeeding Support
- Relaxation Techniques
- Emotional Support
- Birthing Resources
- Family Support
- Childbirth Education
Timeline
DONA Trained Birth Doula
D.O.P.E Doula
10.2023 - Current
Workforce Development Manager
Elevance Health
11.2013 - Current
Claims Representative
State Farm
06.2008 - 11.2013
Customer Service Representative
Anthem
06.2008 - 01.2012
Master of Science - Project Management/ Operations
Southern New Hampshire University
Bachelor of Science - Health Services Management
Indiana University - Purdue University Indianapolis