Ashley King
Ocala
Summary
Energetic Receptionist offering wealth of experience in interacting with office staff and patients, and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Paddock Dental Harmony
07.2024 - Current
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Dental Assistant
Salud Family Health Centers
03.2024 - 07.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Receptionist
Paddock Dental Harmony
01.2023 - 03.2024
- Managed high-volume phone calls.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
RECEPTIONIST
DR. SWAMINATHANS OFFICE
01.2020 - 01.2023
- Scheduling new and existing patients for appointments by coordinating calendars and communicating with our patients
- Administratively reviewing patient information by updating personal information, verifying insurance information, authorizations as well as communicating copays
- Responsible for answering calls or placing calls, including working with patient concerns and questions, returning calls and completing follow-ups, or confirming and scheduling appointments
- Resolved customer concerns by gathering feedback, analyzing the issue(s), answering questions, and providing feedback and information to the appropriate provider
- Responsible for managing payments and financing by coordinating with insurance companies for payments and ensuring all documents are properly filled and filed
- To include ensuring customers understand processing for possible co-payments
- Exceptional interpersonal and communication skills with building and maintaining relationships and interfacing positively with people of diverse backgrounds
- Processing referrals for existing and new patients
- Maintain and process necessary documentation by entering important patient information electronically, filing patient records, noting necessary information within patient files
- Established positive rapport and good lines of communication with staff, managing client information and communicating important information with the proper provider during day-to-day operations
- Utilizing Microsoft office to process day to day tasks or send patient welcome letters or correspondence
- Communicate with other receiving offices, which includes faxing records and making calls to assist a patient
- Multitasking between walk-in patients, calls, documentation, filling, and resolving issues in a fast-paced environment.
CUSTOMER SERVICE REPRESENTATIVE
ANSAFONE CONTACT CENTERS
07.2019 - 01.2020
- Worked in the inbound call center utilizing a variety of customer service skills including, answering phones for patients for Doctors On Demand, assisting in providing information, and troubleshooting needs or concerns
- Responsible for troubleshooting system applications to keep the system running smoothly
- Resolved customer issues by responding to inquiries, listening to customer concerns and providing necessary feedback or information to help resolve their concerns
- Scheduled Appointments and took extensive notes to ensure the provider had the information needed.
FRONT END ASSOCIATE
TARGET
06.2017 - 07.2019
- Maintained an organized clean department, remaining inspection ready
- Managed and Lead department associates, utilizing Occupational Safety & Health Administrative Standards
- Computer generated, and processed customer returns
- Maintained Quality Assurance by multitasking the organization of the departments main floor, tracking of supplies, off-loading of new supplies, and replacing damaged supplies
- Ensured Customer Satisfaction by assisting with the finding of products, replacement of products, or ensuring requested products are available
- Assisted customers through checkout and finalizing their purchases
- Maintaining the frontend registers by tracking the amount of funds, and managing the process of funds between registers
- Supervised front-end activities, managed customer request and complaints to ensure timely resolution
- Coordinated with Manager to develop and execute various activities to include training employees.
SALES ASSOCIATE
BELK
09.2016 - 05.2017
- Organized items, including pairing items to help increase sales, and increase the ability to locate items easily
- Managed client checkout to help maintain the fast-paced environment, and finalize their purchase
- Established personal relationships with customers through good communication, while maintaining a professional standard but also learning our customers more personally
- Helping with returning customers
- Maintained the department by, ordering supplies, tracking of supplies, and putting supplies away
- Ensured Customer Satisfaction by assisting with the finding of products, and replacement of products
- Processed credit card application, coordinating with the lender and ensuring all application documents are completed properly, and ensured clients understand the terms and conditions.
Education
Skills
- Record Retention
- Communication Skills
- Microsoft Office
- System Data and Information Input
- Report Development
- Customer Service
- Standard Operating Procedure Development
- Polices & Procedures
- Leadership and Team Building
- Problem Solving & Issue Remediation
- Highly Adaptive
- Embarkation and Logistics
- Value-based Decision Making
- Communications Skills
- Insurance Billing
- Organization skills
- Dental radiography
- Sterilization techniques
- Cross-training capabilities
Timeline
Dental Assistant
Paddock Dental Harmony
07.2024 - Current
Dental Assistant
Salud Family Health Centers
03.2024 - 07.2024
Dental Receptionist
Paddock Dental Harmony
01.2023 - 03.2024
RECEPTIONIST
DR. SWAMINATHANS OFFICE
01.2020 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
ANSAFONE CONTACT CENTERS
07.2019 - 01.2020
FRONT END ASSOCIATE
TARGET
06.2017 - 07.2019
SALES ASSOCIATE
BELK
09.2016 - 05.2017