Ashley Kirkland
Loganville,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Georgia Health Imaging
12.2021 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used Medisoft EMR to schedule patients.
- Assisted with medical coding and billing tasks.
Elderly Caregiver
Family
04.2021 - Current
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Child Caregiver
Family
11.2017 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Read stories, sang songs and facilitated creative play.
- Liaised with parents and guardians to discuss child progress.
Receptionist
McDonough Nissan
11.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Medical Office Manager
Life Healing Center
01.2019 - 11.2020
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Addressed and remedied all patient or team member issues.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used Practice Fusion and ICANotes to schedule patients.
- Followed up with patients to reschedule missed appointments.
Activities Coordinator
Skylark Senior Care
11.2017 - 02.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Organized and prioritized contents of medical record charts, maintaining data accuracy and availability.
- Monitored and supported maintenance of office and basic medical supplies.
- Observed patients closely and informed supervisor of concerns and condition changes.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
Project Manager
Auto Plus Auto Parts
01.2016 - 11.2017
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.ca
- Met project deadlines without sacrificing build quality or workplace safety.shier
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
High School Diploma -
Loganville High School
Loganville, GA05.2010
Skills
- Policy and Procedure Modification
- Documentation and Control
- Oral and Writing Communication
- Proficient in Medisoft, ICANotes, Microsoft Office
- Records Management
- Expense Reporting
- Administrative Skills
- Schedule Coordination
- Inventory Control
- Data Entry
Timeline
Front Office Manager
Georgia Health Imaging
12.2021 - Current
Elderly Caregiver
Family
04.2021 - Current
Receptionist
McDonough Nissan
11.2020 - 04.2021
Medical Office Manager
Life Healing Center
01.2019 - 11.2020
Child Caregiver
Family
11.2017 - Current
Activities Coordinator
Skylark Senior Care
11.2017 - 02.2019
Project Manager
Auto Plus Auto Parts
01.2016 - 11.2017
High School Diploma -
Loganville High School