Ashley Kiser
Glen Burnie ,MD
Summary
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries. Open and upbeat communicator with team-oriented approach.
Overview
10
10
years of professional experience
Work History
Apprentice Plumber
Snake King
Glen Burnie, Maryland
04.2021 - Current
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Followed safety protocols while working in residential and commercial environments.
- Resolved customer inquiries with accurate and timely solutions.
- Managed incoming customer calls to address inquiries and provide information. from customers regarding product availability or order status updates.
- Fostered client relationships by delivering exceptional service through follow-up calls and emails.
- Greeted customers and provided customer service support.
Store Associate
CVS Pharmacy
Glen Burnie, MD
09.2020 - 11.2023
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Multitasked effectively to balance multiple responsibilities during peak periods.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Managed inventory and supplies to ensure materials were available.
Associate
Get Air Trampoline Park
Glen Burnie, Maryland
03.2017 - 09.2020
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Supported daily operations across organization departments and service areas.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MDSkills
- Pipe installation
- Pipe threading
- Customer relationship management
- Service inquiry management
- Customer service
- Customer engagement
- Attention to detail
- Teamwork and collaboration
- Problem solving
- Clear communication
- Verbal communication
- CRM software
Timeline
Apprentice Plumber
Snake King
04.2021 - Current
Store Associate
CVS Pharmacy
09.2020 - 11.2023
Associate
Get Air Trampoline Park
03.2017 - 09.2020
High School Diploma -
Glen Burnie High School