Ashley Kivett
Puyallup
Summary
Dynamic Department Supervisor at Home Depot with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in inventory management and staff supervision, I successfully implemented strategies that reduced discrepancies and improved operational efficiency. Committed to fostering a collaborative team environment while delivering exceptional service and resolving issues effectively.
Experienced with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening, and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
6
6
years of professional experience
Work History
Department Supervisor
Home Depot
03.2020 - 09.2025
- Supervised daily operations to ensure optimal workflow and adherence to safety protocols.
- Trained team members on product knowledge and customer service best practices.
- Implemented inventory management processes and reduced stock discrepancies.
- Coordinated scheduling for staff to enhance coverage during peak business hours.
- Monitored performance metrics to identify areas for process improvement.
- Resolved customer issues promptly, enhancing overall customer satisfaction levels.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Promoted business' development by building and maintaining relationships with new clients.
Education
GED -
Renton Technical College
Renton, WASkills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Customer relations
- Time management
- Leadership skills
- Staff supervision
- Inventory management
- Growth planning
- Sales growth
- Receiving oversight
- Multi-tasking mastery
- Leadership
- Customer engagement
- Coaching and mentoring
- Staff management
- Goals and performance
- Operations
- Training and development
- Retail management
- Employee management
- Order management
- Employee scheduling
- Order processing
- Loss prevention
- Vendor relationship management
- Safety and security
- Conflict de-escalation
- Relationship building and management
- Team building
- Team leadership
Timeline
Department Supervisor
Home Depot
03.2020 - 09.2025
GED -
Renton Technical College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Abigail CrowellAbigail Crowell
Recruiter III at Maxim HealthcareRecruiter III at Maxim Healthcare