Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Klaus

Yakima,WA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Remlinger Farms
05.2006 - 11.2024
  • Assisted Brewery Manager with daily tasks.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Lead NICS Background Check

Cabelas
02.2013 - 12.2015
  • Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
  • Streamlined check-in procedures for improved accuracy and reduced wait times.
  • Collaborated with team members to ensure a smooth, organized check-in experience for all guests.
  • Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
  • Overlooked final check on Background checks for firearms.

Cashier Team Lead

Sports Authority
12.2009 - 01.2011
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Cedarcrest High School
06.2009

Skills

  • Proficient Cash Management
  • Data report creation
  • Account management
  • Document management
  • In-depth product knowledge
  • Client support
  • Critical thinking

Certification

  • Certified in CPR
  • MAST Certified

Timeline

Lead NICS Background Check

Cabelas
02.2013 - 12.2015

Cashier Team Lead

Sports Authority
12.2009 - 01.2011

Customer Service Representative

Remlinger Farms
05.2006 - 11.2024

Cedarcrest High School

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