Ashley Kling
Burnsville,MN
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribution to the company success; While also contributing with solid teamwork and upbeat, positive attitude Core Strengths Active Listening Skills Strong organizational Skills Customer service expert Opening/Closing procedures Trustworthy and Reliable Good at handling money as well as talking to customers. Courteous demeanor Energetic work attitude Adaptive team player Willingness to adapt to rapid change and problem Accomplishments Customer Interface . Greeting customers upon entrance and handling all cash and credit transactions. . Assisted customers regarding store operations, product, promotions, and orders. Multi-tasking . Cashier with two registered at once in tandem to maximize customer flow. Customer Assistance . Worked with company systems and diligently completed all assigned tasks, working overtime as needed Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Call Representative
Converge Technology Solutions
Gatineau, Quebec J8X 2A3, Canada
11.2023 - Current
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Provided customers with product and service information, as well as troubleshooting assistance.
- Processed orders, forms, applications, and requests while following established protocols.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Adhered to all service standards, policies, and procedures set by the organization.
- Assisted customers with billing disputes or discrepancies in a timely fashion.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
Crew Trainer
Mc Donald’s
Atlanta, GA
02.2023 - 07.2023
- Worked as a team member performing product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Worked in the stock in the stockroom
- Worked on the sales floor cleaning and restocking products
- Assisted customers with the store and products
- Assisted customers with store and product complaints.
Sales Associate
GameStop
Rancho Cucamonga, CA
10.2021 - 01.2023
- Worked as a team member performing product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Worked in the stock in the stockroom
- Worked on the sales floor cleaning and restocking products
- Assisted customers with the store and products
- Assisted customers with store and product complaints.
Sales Associate
Party City
Rancho Cucamonga, CA
09.2019 - 11.2019
- Worked as a team member performing product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Worked in the stock in the stockroom
- Worked on the sales floor cleaning and restocking products
- Assisted customers with the store and products
- Assisted customers with store and product complaints.
Cashier/Crew
Five
Rancho Cucamonga, CA
07.2018 - 07.2019
- Worked as a team member performing Cashier duties, product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Assisted customers with store and product complaints
- Processed and issued money orders for customers
- Maintained adequate cash supply in cash drawers in the multiple checkout stations.
Crew/Cook
Taco Bell
Rancho Cucamonga, CA
11.2017 - 03.2018
- Worked as a team member performing Cashier duties, product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Assisted customers with store and product complaints
- Processed and issued money orders for customers
- Maintained adequate cash supply in cash drawers in the multiple checkout stations.
Mc Donald
Murrieta, CA
08.2017 - 11.2017
- Worked as a team member performing Cashier duties, product assistance and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Assisted customers with store and product complaints
- Processed and issued money orders for customers
- Maintained adequate cash supply in cash drawers in the multiple checkout stations.
Sales Associate
Walmart
Cumming, Ga
11.2016 - 12.2016
- Worked in the stock in the stockroom
- Worked on the sales floor cleaning and restocking products
- Assisted customers with the store and products.
Billing Representative
GC Services LP
Lakeland, FL
02.2016 - 06.2016
- Maintained detailed records of billing information in the company's database.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
- Performed data entry into accounting software programs such as QuickBooks.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Crew Trainer
Mc Donald’s, 4890 Post
Cumming, GA
09.2013 - 02.2014
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Followed established cash handling procedures when collecting payment from customers.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
- Received food orders from individuals and explained offerings.
- Made meals in accordance with company standards and requirements.
Education
High School Diploma -
Penn Foster
925 Oak St, Scranton, PA 1851503-2015
Some College (No Degree) -
Chaffey College
Rancho Cucamonga, CASkills
- Call Handling
- Microsoft Office
- Problem Resolution
- Task Prioritization
- Adaptability
- Data Management
- Billing Adjustments and Refunds
- Food Preparation Techniques
- Safe Food Handling
- Multitasking
- Customer Service and Assistance
- Food Assembly
- Restocking Skills
- Food Handling Standards
- Cash Handling Experience
- Working With Diverse People
- Productivity and Efficiency
- Positive Attitude
References
References available upon request.
Timeline
Call Representative
Converge Technology Solutions
11.2023 - Current
Crew Trainer
Mc Donald’s
02.2023 - 07.2023
Sales Associate
GameStop
10.2021 - 01.2023
Sales Associate
Party City
09.2019 - 11.2019
Cashier/Crew
Five
07.2018 - 07.2019
Crew/Cook
Taco Bell
11.2017 - 03.2018
Mc Donald
08.2017 - 11.2017
Sales Associate
Walmart
11.2016 - 12.2016
Billing Representative
GC Services LP
02.2016 - 06.2016
Crew Trainer
Mc Donald’s, 4890 Post
09.2013 - 02.2014
High School Diploma -
Penn Foster
Some College (No Degree) -
Chaffey College