Ashley Kobeszko
Mesa,AZ
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
9
9
years of professional experience
Work History
Manager
Starbucks/ Fry's 2724
01.2023 - Current
- Resolving customer's issues
- Creating a safe friendly environment
- Answering questions
- Making sure daily tasks are getting done
- Having fast paced speed and service while connecting with guests
Sales Associate
Express 3333
10.2022 - 12.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Used technology resources to assist customers in locating and selecting items
- Helped customers find specific products, answered questions and offered product advice
- Worked with fellow sales team members to achieve group targets
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Barista
Starbucks 2043 S
10.2014 - 05.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Directed trash removal and sanitation procedures to keep aisles and register areas organized
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Discounted purchases by scanning and redeeming coupons
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Learned roles of other departments to provide coverage and keep the store operational
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Created complex, hand-crafted beverages based upon customer preferences
- Managed morning rush of customers daily with efficient, level headed customer service
- Described menu items to customers and suggested products based on stated preferences.
Barista/Cashier
Starbucks/ Fry's 2724 S
06.2017 - 03.2022
- I am a team player willing to go an extra mile
- A fast learner
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Delivered excellent customer service and prompt food and beverage delivery
- Washed dishes and restocked the bar line for continued fast service capabilities, Greet Customers
- Provided customers with promotions and specials
- Provide help and guidance when needed
- Styled customers upon request
- Always kept the counters, dressing rooms, front store clean and sanitized
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Verified customer age requirement for alcohol or tobacco purchases
- Processed sales transactions to prevent long customer wait times
- Collected payments and provided accurate change.
Food runner
YardHouse, 620, Center Dr
07.2021 - 02.2022
- Responded quickly to customer concerns and escalated major issues to management
- Offering insight into menu items to answer customer questions
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house
- Assisted hostess by answering phones to take reservations or to-go orders
- Double-checked meals placed in the window against customer tickets for accuracy
- Cleaned up spills and broken glassware and safely disposed of sharp pieces
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories
- Participated in ongoing training to enhance job skills and knowledge
- Maintained a clean and orderly appearance throughout the kitchen and dining area
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Provided exceptional service to high volume of daily customers.
Hostess
YardHouse
03.2021 - 07.2021
- Answered phones promptly to record and confirm reservations
- Greeted incoming guests to escort to the assigned dining area and present menus
- Accommodated guests with children and special needs to promote a comfortable dining experience
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Communicated with servers about new tables, changes in food availability and customer comments
- Performed regular restroom checks to restock supplies and handle minor cleaning
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Answered telephone to provide dining information and take reservations
- Developed long-term relationships with customers to increase opportunities for repeat business.
Sales Associate
Express, 2790
01.2020 - 03.2021
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Worked with fellow sales team members to achieve group targets
- Adhered to company initiatives and achieved established goals
- Obtained signatures for financial documents and internal and external invoices
- Trained new team members in cash register operation, stock procedures and customer services
- Answered product questions with up-to-date knowledge of sales and promotions
- Built and maintained relationships with peers and upper management to drive team success
- Assessed customer needs to provide assistance and information on product features
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Engaged customers in friendly, professional dialogue to determine needs.
Cashier
Baksin Robbins/ Togo's
08.2018 - 01.2020
- Rotated stock items and ingredients to maintain freshness
- Set up work stations prior to opening to minimize prep time
- Maintained a clean and orderly appearance throughout the kitchen and dining area
- Sanitized workstation at end of shift to prevent foodborne illnesses
- Helped train and develop new talent
- Prepared quality food and labeled, dated and covered items to preserve freshness
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections
- Utilized first in, first out method to cycle through stock and keep food fresher
- Portioned out food to specifications to prevent waste.
Education
Diploma -
Orange High School
Associate - Behavioral Analysis
Norco Community College
06.2023
Skills
- Time Management
- Merchandising Knowledge
- Strategic Planning
- Reliable and Punctual
- Cash Register Operation
- Outgoing Personality
- Excellent Communication Skills
- Energetic Self-Starter
- Listening Skills
- POS System Operation
Additional Information
- I did community service at a Law Firm. I answered phones, greeted customers, scanned, and filed documents. I also did community service for Yorba Middle School. I helped the students with their homework.
- OBJECTIVE: Seeking an opportunity with a growing organization to make a positive impact on revenues and experience for long term career growth.
- QUALIFICATIONS: I am articulate, personable and professional at everything that I do. Performance-driven Associate with a stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Strong worth ethic, adaptability and exceptional interpersonal skills.
Timeline
Manager
Starbucks/ Fry's 2724
01.2023 - Current
Sales Associate
Express 3333
10.2022 - 12.2023
Food runner
YardHouse, 620, Center Dr
07.2021 - 02.2022
Hostess
YardHouse
03.2021 - 07.2021
Sales Associate
Express, 2790
01.2020 - 03.2021
Cashier
Baksin Robbins/ Togo's
08.2018 - 01.2020
Barista/Cashier
Starbucks/ Fry's 2724 S
06.2017 - 03.2022
Barista
Starbucks 2043 S
10.2014 - 05.2022
Diploma -
Orange High School
Associate - Behavioral Analysis
Norco Community College