ASHLEY KOCH
Grovetown,Georgia
Summary
Personable Insurance and Billing Coordinator promoting a background in team management and insurance processing. Possessing appointment scheduling and astute communication skills. Looking to tackle new challenges in a new field with a company that values dynamic skills and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Insurance and Billing Coordinator
Augusta Oral Surgery Specialist, PC
12.2023 - Current
- Answered telephone and in person inquiries with friendly demeanor and knowledge of billing department processes.
- Verified accuracy of accounts payable payments, resulting in 95% reduction in payment errors and check reissues.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Worked with multiple departments to check proper billing information.
Financial Coordinator
Associates in Maxillofacial and Oral Surgery
08.2022 - 11.2023
- Develop and implement comprehensive treatment plans for patients according to their individual needs with 95 percent accuracy
- Assess customer treatment options and recommend appropriate service options
- Provide customers with information regarding plan features, coverage, and availability
- Resolve customer complaints in a timely manner to maintain high satisfaction levels
- Respond to customer inquiries and problems to promote great service
- Maintain accurate records of all insurance transactions using computer software systems
- Gather detailed information from customers prior to offering quotes or making recommendations
- Process payments received from clients promptly according to established procedures
- Respond quickly and accurately to inquiries from clients regarding their coverage plans and treatment options
- Explain different options to prospective patients, encouraging treatment plans that best fit their needs.
Kindergarten Teacher
The Vanguard School
10.2019 - 05.2022
- Assessed students' progress and created reports for parents, administrators, and other teachers
- Developed positive relationships with students, families, staff members, and outside agencies
- Collaborated with colleagues on various projects related to curriculum development and assessment strategies
- Maintained accurate records of student attendance and grades as required by school policy
- Adapted lesson plans based on student performance data to ensure success for all learners
- Monitored, documented, and reported students' progress to increase performance by 95 percent.
Education
Bachelor of Arts: Business Communications -
The University of Toledo
Toledo, OH05.2019
Skills
- Finance & Billing Expertise: Accomplished in Processing Payments, Payment Disbursement, and Insurance Plan Knowledge
- Administrative Excellence: Superior skills in Data Entry, Payment Collection, and Benefits Explanation
- Software Mastery: Proficient in Microsoft Suite, Teams, and industry-standard billing software
- Communication Prowess: Exceptional Verbal and Written Communication; Practiced in Telephone Etiquette
- Team Management: Demonstrated success in Staff and Team Oversight, with a focus on collaboration
- Billing statement review
Timeline
Insurance and Billing Coordinator
Augusta Oral Surgery Specialist, PC
12.2023 - Current
Financial Coordinator
Associates in Maxillofacial and Oral Surgery
08.2022 - 11.2023
Kindergarten Teacher
The Vanguard School
10.2019 - 05.2022
Bachelor of Arts: Business Communications -
The University of Toledo
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