Ashley Koch
Colonial Heights,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
United Smiles Dentistry
08.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the patient experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Animal Hospital Receptionist
VCA Animal Hospital
03.2017 - 01.2019
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Provided compassionate support to patients and their families during difficult times, fostering trust and rapport.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
High School Diploma -
Thomas Dale High School
Chester, VaSkills
- Money Handling
- Customer Relations
- Team motivation
- Front Office Management
- Office Opening and Closing
- Insurance Verification
- Billing Procedures
- Patient Scheduling
- Punctual and Reliable
- Adept at multi-line phones
Timeline
Assistant Manager
United Smiles Dentistry
08.2022 - 04.2024
Animal Hospital Receptionist
VCA Animal Hospital
03.2017 - 01.2019
High School Diploma -
Thomas Dale High School