Ashley Kohler
Nora Springs,IA
Summary
Accomplished Claims Adjuster with a proven track record at NAU Country Insurance, adept in negotiation and documentation proficiency. Excelled in minimizing financial risks and enhancing customer satisfaction through effective communication and meticulous policy analysis. Mentored juniors, showcasing leadership and problem-solving abilities. Achieved significant cost savings, demonstrating both hard and soft skills critical to success in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
NAU Country Insurance
05.2020 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Claims Adjuster
Farmers Mutual Hail Insurance
07.2017 - 05.2020
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Client Service Associate
Principal Financial Services
10.2013 - 07.2017
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
- Collaborated with sales teams to onboard new clients, providing a smooth transition experience for all parties involved.
- Increased team efficiency by developing streamlined processes for client communication and account management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Identified areas of risk and non-compliance through comprehensive audit reviews for improved operational performance.
- Assessed compliance with ERISA regulations, ensuring adherence to federal guidelines for defined benefit plans.
- Built strong relationships with key stakeholders, fostering open communication channels during audit engagements for optimal cooperation between parties involved in the review process.
- Maintained a high level of confidentiality when handling sensitive participant information, ensuring compliance with data privacy regulations and protecting the organization from potential reputational harm.
- Supported vendor partner discussions with timely research, analysis and reports.
- Conducted risk assessments for potential areas of concern within the organization''s defined benefits operations.
- Enhanced the accuracy of financial reporting with thorough audits of defined benefit plans.
- Actively participated in team meetings where audit findings were discussed and risk mitigation strategies were developed, contributing valuable insights to the decision-making process.
Education
Associate of Science - Chemistry
North Iowa Area Community College
Mason City, IA05-2007
Skills
- Highly motivated
- Advanced oral and written communication skills
- Negotiation
- Documentation proficiency
- Multitasking
- Time management abilities
- Budget Management
- Contract Negotiation
- Scheduling and calendar management
- Business recordkeeping
- Office management software
- Spreadsheet and database creation
- Report and document preparation
- Problem-solving abilities
- Customer Relations
- Sales background
Timeline
Claims Adjuster
NAU Country Insurance
05.2020 - Current
Claims Adjuster
Farmers Mutual Hail Insurance
07.2017 - 05.2020
Client Service Associate
Principal Financial Services
10.2013 - 07.2017
Associate of Science - Chemistry
North Iowa Area Community College
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