Ashley Koontz
Celina,OH
Summary
Self-motivated Justice Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Justice Administrator
Aetna OhioRISE
07.2022 - Current
- Act as single point of contact to communicate with court and justice systems and Acute Care Contractors.
- Act as interagency liaison with legal entities such as State Department of Corrections, County Jails, Sheriff's Office, Correctional Health Services, State Office of Courts, Probation Departments, Legal Aid and Public Defenders Office.
- Oversee justice system delivery consistent with the state.
- Identify crisis response gaps and develops innovative solutions that reduce potential judicial interaction.
- Oversee design and implementation of integrated delivery programs (Behavioral Health, Physical Health and Social Determinants of Health to ensure needs of adults and their families in the justice system are met.
- Develop and implements practice adjustments and policy and procedure revisions. Provides training and support internally and externally in effort to provide continuous improvement and increase knowledge of intermingled systems.
- Participates in shaping state integrated system of care and resolving issues and challenges.
- Supports delivery of care coordination by participating in Child and Family Teams, providing expert support to care coordinators, and collaborating with stakeholders.
Director of Operations
Clinic Security & Logistics dba Full Circle Recovery Services
09.2021 - 07.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Mentored and coached team members to foster productive and engaging work environment.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Mental Health Manager
Mercer County Head Start
01.2021 - 09.2021
- Responsible for implementation of agency policy and procedures, outcomes, reports, and other documentation
- Support program in promoting children's mental health, social/emotional well-being, and identification/inclusion of disabilities by recommending and coordinating resources for strategies and program development to support children with disabilities, social emotional and mental health concerns, and challenging behaviors
- Partner with contracted consultation services to ensure mental health consultant is available to support staff, children, and families in a timely manner
- Assist in formulating and implementing child/family interagency treatment plans, including collaborative treatment plans with other community professionals
- Demonstrate mastered knowledge of screening and assessment tools, curricula, and individualized planning for staff and children
- Oversee and monitor delivery of Mental Health services
- Maintain and triage all referrals for therapeutic services, mental health consultation, and special education services
- Assure accurate data entry and analysis of data to support quality services, referral tracking, and agency planning based on service delivery and community need
- Function as an active member of the administrative team.
Drug Court Program Manager/ Case Management Supervisor
Westwood Behavioral Health Center
08.2014 - 12.2020
- Coordinate and assume responsibility for day-to-day operations of assigned program services
- Supervise a multi-disciplinary staff; confer with staff regularly regarding use of techniques, case/program progress, promoting and evaluating professional development and assuring quality of care
- Evaluate work performance, assist in disciplinary proceedings
- Complete initial assessment, including diagnostic impressions on all five axis and provisional diagnosis discuss results of intake with client and solicit feedback to ensure their understanding of their rights to treatment and projected length of treatment
- Ensure that all initial client information is complete and accurate
- Complete and maintain all required and necessary documentation in accordance to state and center standards
- Network with various community agencies, schools, childcare agencies and courts for purpose of mutual referral, screening and consultation
- Provide community education and prevention services when requested to do so
- Develop Intensive Outpatient (IOP)/Medication Assisted Treatment (MAT), protocols, including treatment referral and reporting forms
- Responsible for submission of data to satisfy programmatic and/or grant requirements.
Education
MBA -
Capella University
Minneapolis, MN12.2024
Bachelor of Arts - Social Work
Wright State University
Dayton, OH05.2014
Bachelor of Arts - Psychology
Wright State University
Dayton, OH05.2014
Skills
- Stakeholder Relations
- Relationship Development
- Personable and Approachable
- Strategic Planning
- Program Management
- Operations Oversight
- Administration and Management
- Work Planning and Prioritization
- Attention to Detail
- Verbal and Written Communication
- Team Collaboration
- Compliance Requirements
Certification
Licensed Social Worker, 06/2014
Timeline
Justice Administrator
Aetna OhioRISE
07.2022 - Current
Director of Operations
Clinic Security & Logistics dba Full Circle Recovery Services
09.2021 - 07.2022
Mental Health Manager
Mercer County Head Start
01.2021 - 09.2021
Drug Court Program Manager/ Case Management Supervisor
Westwood Behavioral Health Center
08.2014 - 12.2020
MBA -
Capella University
Bachelor of Arts - Social Work
Wright State University
Bachelor of Arts - Psychology
Wright State University
Licensed Social Worker, 06/2014
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