Ashley Koontz
Hartsville,SC
Summary
Accomplished leadership professional with excellent management, communication, and training skills. Key skills include: Customer Service Conflict Resolution Staff Training Business Etiquette Public Speaking Hospitality Organized Event planning Flexible Knowledgeable Enrollment Advisor adept at helping students with applications and admissions. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring 7+ years' experience and take on a challenging new role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Enrollment Coordinator
Governor’s School for Science & Mathematics
06.2017 - Current
- Responsible for providing information and support for families navigating the application, decision, and enrollment process
- Provide a safe and supportive atmosphere that is student-centered, grounded in customer service
- Assists in planning all admissions special events, such as 3-4 Preview days a year, and 3 shadow days a year from October - March, and assists with Govie day, campus tours, and other duties as assigned by Vice President of Enrollment Management
- Under the direction of the Vice President of Enrollment Management responsible for the leadership and guidance of student ambassadors
- Serve as an academic advisor to the entering fall class
- Works with Marketing to ensure the publication of campus-specific events and activities for availability to the public
- Perform a variety of independent clerical and technical services; maintain and input student data into the assigned database(s); type a variety of correspondence, reports, bulletins, lists, and other materials as requested; schedule meetings and appointments as assigned; process a variety of forms and applications
- Edit and proofread any correspondence from the office to outside constituencies, including periodic communication with families, school counselors, and other persons
- Resolves and/or escalates enrollment issues promptly and makes constructive suggestions for change and improvement.
- Managed time efficiently to complete all tasks within deadlines.
Enrollment/College Counseling Assistant
Governor’s School for Science & Mathematics
03.2017 - 06.2017
- Responsible for providing information and support for families navigating the application, decision and enrollment process
- Provide a safe and supportive atmosphere that is student-centered, grounded in customer service
- Assists in planning all admissions special events, such as preview days, shadow days and assists with new student and family orientation day, campus tours and other duties as assigned by Vice President of Enrollment Management
- Under the direction of the Vice President of Enrollment Management responsible for the leadership and guidance of student ambassadors
- Serve as an academic advisor to the entering fall class
- Works with Marketing to ensure publication of campus specific events and activities for availability to the public
- Perform a variety of independent clerical and technical services; maintain and input student data into assigned database(s); type a variety of correspondence, reports, bulletins, lists and other materials as requested; schedule meetings and appointments as assigned; process a variety of forms and applications
- Edit and proofread any correspondence from the office to outside constituencies, including periodic communication to families, school counselors and other persons
- Resolves and/or escalates enrollment issues in a timely manner and makes constructive suggestions for change and improvement.
Customer Service Associate
Sonoco Paper Products
01.2016 - 10.2016
- Developed in-depth knowledge of customer contracts, commodities, and associated business processes
- Processed customer orders including data entry, parts-building, and logistics to ensure on-time and satisfactory delivery
- Provided customer service within the Tubes and Cores Division resulting in positive customer feedback.
Student Activities Coordinator
Governor’s School for Science and Mathematics
01.2015 - 01.2016
- Managed the Student Activities Center including room assignments, activity coordination, security, and supervision of students
- Planned special events and implemented activities to support holistic programming for students
- Advise the Student Activities Board (SAB)
- Provide regular reports to the Director of Student Engagement and the Vice President for Student Development on facility use
- Report damages and repairs
- Encourage the use of the facility
- Support and assist with student organization development.
Flight Attendant, IOE Supervisor
Mesa Air Group
01.2004 - 01.2015
- Supervised the completion of training for Flight Attendants
- Established excellent & engaging customer service to passengers everyday with positive feedback through customer service cards
- Expert on the safety of passengers and integrity of the flight through leadership, direction and assistance during any emergency.
Education
Master of Arts - Human Services
Regent University
Virginia Beach, Virgina12.2022
Bachelors of Arts in Visual and Performing Arts -
Winthrop University
Rock Hill, SC01.2002
Skills
- Customer Support
- Team Collaboration
- Managing Calendars
- Maintaining Confidentiality
- Exceptional Communication
- Microsoft Office Suite
- Appointment Scheduling
- Target X CRM System Proficiency
- Coordinating Applications
Committees
- Marketing Committee
- Planning Committee for INSIDE GSSM
- Hiring Committee: Public Safety Officer, Vice President for Enrollment Management, Enrollment Counselor
- Corey Claytor Scholarship Fund Committee
Volunteer Experience
- Association of Flight Attendant-CWA (AFA)
- SC Governor’s School for Science & Math
Certification
- Leading with Equity, Diversity, and Inclusion David Eccles School of Business, The University of Utah - July 2021
- Certified Excel I, Florence-Darlington Technical College - February, 2023
- Certified Excel II, Florence-Darlington-Technical College - May, 2023
- Certified Finding Common Ground: How to Overcome Unconscious Bias, American Management Association - December, 2023
Timeline
Enrollment Coordinator
Governor’s School for Science & Mathematics
06.2017 - Current
Enrollment/College Counseling Assistant
Governor’s School for Science & Mathematics
03.2017 - 06.2017
Customer Service Associate
Sonoco Paper Products
01.2016 - 10.2016
Student Activities Coordinator
Governor’s School for Science and Mathematics
01.2015 - 01.2016
Flight Attendant, IOE Supervisor
Mesa Air Group
01.2004 - 01.2015
Master of Arts - Human Services
Regent University
Bachelors of Arts in Visual and Performing Arts -
Winthrop University
- Leading with Equity, Diversity, and Inclusion David Eccles School of Business, The University of Utah - July 2021
- Certified Excel I, Florence-Darlington Technical College - February, 2023
- Certified Excel II, Florence-Darlington-Technical College - May, 2023
- Certified Finding Common Ground: How to Overcome Unconscious Bias, American Management Association - December, 2023
Similar Profiles
Alyssa PainterAlyssa Painter
Student Advisor at Governors School for Science and MathematicsStudent Advisor at Governors School for Science and Mathematics
CHARLES MULICHARLES MULI
Part-time Lecturer at Pure and Applied Mathematics Department, School of Pure and Applied Science, TUK, MksU, SEKU, JKUAT(Karen Campus), MMU, MKUPart-time Lecturer at Pure and Applied Mathematics Department, School of Pure and Applied Science, TUK, MksU, SEKU, JKUAT(Karen Campus), MMU, MKU
Zadaija StasherZadaija Stasher
Resident Assistant at The Mississippi School For Mathematics And ScienceResident Assistant at The Mississippi School For Mathematics And Science