Ashley Kosman
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Admissions Officer
Vogue College Of Cosmetology
06.2023 - 01.2024
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
Spa Manager
Santa Fe Lash And Beauty Bar
06.2021 - 06.2023
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coordinated special events, attracting new clients and boosting overall sales.
- Greeted spa guests warmly to create positive first impression of establishment.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Led spa tours for new members to familiarize guests with services provided.
Salon Manager
Chrysalis Salon And Beauty Store
03.2008 - 08.2019
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
- Off site travel and coordinated services for bridal events.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
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Executive Administrative Assistant
Amgen
02.2006 - 01.2008
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Coordinated schedules and timelines for events.
- Coordinated florists, photographers, and musicians for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Produced concept plans for high-profile corporate meetings and events.
- Fulfilled contractual obligations for day of event coordination.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Associate of Arts - Business
Santa Fe Community College
Santa Fe, NMSkills
- Planning and coordination
- Strategic Planning
- Operations Management
- Performance Management
- Sales Techniques
- Customer Service
- Teamwork and Collaboration
- Professional and Courteous
Timeline
Admissions Officer
Vogue College Of Cosmetology
06.2023 - 01.2024
Spa Manager
Santa Fe Lash And Beauty Bar
06.2021 - 06.2023
Salon Manager
Chrysalis Salon And Beauty Store
03.2008 - 08.2019
Executive Administrative Assistant
Amgen
02.2006 - 01.2008
Associate of Arts - Business
Santa Fe Community College
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