Ashley Kottke
Scottsdale,AZ
Summary
Dynamic Office Manager with a proven track record at Dr. Richard Solmer, excelling in financial recordkeeping and customer service. Enhanced operational efficiency through effective inventory management and streamlined workflows. Recognized for fostering strong team collaboration and implementing successful training programs, contributing to improved patient care and satisfaction. Professional healthcare coordinator with strong focus on surgical planning and patient care. Well-versed in managing preoperative and postoperative processes, ensuring seamless communication among medical teams. Known for reliability and adaptability in fast-paced environments, always prioritizing team collaboration and efficiency. Skilled in patient scheduling, inventory management, and maintaining compliance with healthcare regulations. Compassionate Surgery Coordinator with [Number] years helping others through personal excellence. Employs strong administrative, organizational and interpersonal skills. Background in [Area of expertise] in fast-paced medical office. Skilled in [Software] and manages multiple tasks simultaneously with minimal supervision. Attentive Surgery Scheduler familiar with ICD-10 coding, [Software] and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Effective at setting up as many as [Number] weekly procedures for [Number] surgeons in a busy [Type] practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
8
8
years of professional experience
Work History
Office Manager
Dr. Richard Solmer
03.2010 - 08.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
University of Reno Nevada
Reno, NVSkills
- Office administration
- Financial recordkeeping
- Customer service
- Inventory management
- Data entry
- Scheduling management
- Effective communication
- Office management
- Billing
- Scheduling and calendar management
- Mail handling
- Scheduling coordination
- Inventory control
- Employee supervision
- Staff hiring
- Training and coaching
- Facility management
- Workflow planning
Timeline
Office Manager
Dr. Richard Solmer
03.2010 - 08.2018
University of Reno Nevada
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