Ashley Krom
Rochester
Summary
Dynamic and compassionate professional with a proven track record at The LandingMN, adept at de-escalating high-stress situations and offering both emotional and practical support. Skilled in mediating disputes and proficient in POS systems, I excel in creating safe, welcoming environments and ensuring positive guest experiences, contributing to significant service quality improvements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Day Center Staff Member
The LandingMN
12.2023 - Current
- Supervised shelter operations, ensuring a safe and welcoming environment for residents.
- Responded sensitively and competently to service clients with diverse cultural and sociopolitical backgrounds.
- Assisted clients with daily needs, including meals, hygiene, and personal development.
- Responded to emergencies and conflict resolution situations with professionalism and care.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Advocated for clients to secure government assistance, healthcare, housing support, and substance abuse programs.
Assistant Manager
Moka
04.2020 - 10.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Hospitality Staff Member
Surly Brewing Co.
09.2022 - 08.2023
- Provided excellent customer service by guiding guests through beer selections, offering tastings, and making recommendations based on preferences.
- Served craft beer, food, and other beverages while maintaining knowledge of brewery offerings and seasonal releases.
- Managed high-volume service with efficiency, including taking orders, processing payments, and coordinating with kitchen staff.
- Maintained cleanliness and organization of the bar and dining areas, including glassware, taps, and seating areas.
Family Healing Program Intern
East Side Neighborhood Services
02.2023 - 06.2023
- Provided essential support to team members, enabling them to focus on achieving their objectives more effectively.
- Conducted educational workshops and discussions on domestic violence prevention, healthy relationships, and conflict resolution.
- Conducted research on domestic violence statistics, policies, and intervention strategies to support program development.
- Helped develop and distribute educational materials on prevention and support services.
Intern
Hilfswerk 16
01.2022 - 05.2022
- Educated students in basics of English grammar and conversational speaking.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
Education
Bachelor of Science - Family Social Science
University of Minnesota
Minneapolis, MN05-2023
Skills
- De-escalating high-stress situations and providing immediate support
- Offering emotional and practical assistance to clients
- Ensuring clients receive the services and rights they are entitled to
- Evaluating emotional, mental, and social health to determine interventions
- Mediating disputes and finding peaceful solutions
- Assessing situations and developing effective intervention strategies
- Experience in handling high-volume dining environments with excellent multitasking abilities
- Proficient in POS systems and cash handling with accuracy
- Strong communication skills to ensure positive guest experiences and repeat business
Accomplishments
In the past three years of my life, I have dedicated many months to traveling to authentically expand my perspective of the world. I have backpacked 30+ countries in search for an understanding of the "other" and to discover the dots connecting all societies.
Languages
Spanish
Elementary
Certification
- Teaching English as a Foreign Language (TEFL) Certification
Interests
- Participating in cultural exchange programs and homestays
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Day Center Staff Member
The LandingMN
12.2023 - Current
Family Healing Program Intern
East Side Neighborhood Services
02.2023 - 06.2023
Hospitality Staff Member
Surly Brewing Co.
09.2022 - 08.2023
Intern
Hilfswerk 16
01.2022 - 05.2022
Assistant Manager
Moka
04.2020 - 10.2024
Bachelor of Science - Family Social Science
University of Minnesota