Ashley Labbe
Grafton,MA
Summary
Skilled Care Provider assisting elderly with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Talented inside sales representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Dedicated Photographer exhibiting true love for craft, art and science of photography process. Seasoned professional at using camera lenses, controls and composition to capture stunning results. Consistently enhancing creative insight through projects and professional workshops.
Overview
4
4
years of professional experience
Work History
PCA
Tempus Unlimited
01.2023 - Current
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Scheduled and accompanied clients to medical appointments.
Customer Service Representative/inside Sales
Unilock
08.2022 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, Email and in person
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Prepared invoices, financial statements and other documents
- Contributed to team objectives in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Photographer
Self
01.2020 - Current
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Front Desk Agent
Hampton Inn By Hilton
08.2021 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Cashier
Market 32
09.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
No Degree - Business Administration And Management
Liberty University
Lynchburg, VAHigh School Diploma -
Grafton High School
Grafton, MA06.2021
No Degree - Hospitality And Recreation Management
Quinsigamond Community College
Worcester, MASkills
- Order Fulfillment
- Microsoft Word
- Freight Operations
- Microsoft Excel
- Credit Card Payment Processing
- Customer Relations
- Retail Sales Customer Service
- Managing Multiple Tasks
- Money Handling Abilities
- Delivery Scheduling
- Critical Thinking
- Typing Proficiency
- Refund Processing
- Customer Service
Timeline
PCA
Tempus Unlimited
01.2023 - Current
Customer Service Representative/inside Sales
Unilock
08.2022 - Current
Front Desk Agent
Hampton Inn By Hilton
08.2021 - 08.2022
Photographer
Self
01.2020 - Current
Cashier
Market 32
09.2019 - 07.2021
No Degree - Business Administration And Management
Liberty University
High School Diploma -
Grafton High School
No Degree - Hospitality And Recreation Management
Quinsigamond Community College