Ashley Labbe
Douglas,MA
Summary
Personable and dedicated Lead customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/inside Sales
Unilock
Uxbridge, MA
08.2022 - Current
- Assist customers with product knowledge and ordering products.
- Coordinating sales with customers.
- Following up with customers who have purchased, or were interested in purchasing, products from us.
- Taking payments.
- Solving issues with product or service.
- Coordinating and scheduling deliveries and pick-up orders.
- Coordinating projects.
- Working closely with the team to complete daily tasks, such as taking inbound and making outbound calls, responding to emails and chats, etc.
- Microsoft-based platforms.
- Leadership roles.
- Coordinating sales and ensuring a smooth transaction process.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Owner /Lead Photographer
Ashley Marie Photography
Douglas, MA
01.2018 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Compose creative shots from different angles that are visually appealing.
- Attend workshops or seminars related to photography techniques and technology advancements.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
- Deliver quality products within deadlines established by clientele.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Edit photos using Adobe Photoshop and other software applications.
- Work closely with editors and designers to create desired effects in post production editing.
Front Desk Agent
Hampton inn
07.2021 - 08.2022
- Microsoft Excel and Microsoft Word.
- Picking up new computer systems quickly (PEP and OnQ)
- Customer service skills.
- Handling payments (Cash, credit card)
- Making reservations.
- Paying close attention to detail, all while providing excellent experiences for all guests.
- Collecting guest information as quickly and efficiently as possible.
- Kept accurate records of guest transactions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Processed payments accurately and efficiently.
- Maintained cleanliness of lobby area at all times.
- Assisted with check-in and check-out procedures for guests.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Managed cash drawer responsibly throughout shift.
- Addressed customer needs in a timely manner.
- Input and confirmed reservations for guests.
- Posted incidental charges to ledgers, manually or by using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
Cashier
Market 32/ Golub Corporations
Sutton, MA
09.2019 - 06.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High school diploma diploma -
Grafton Grafton High School
Grafton, MA06.2021
Some College (No Degree) - Hospitality Administration and Management
Quinsigamond Community College
Worcester, MASome College (No Degree) - Business Administration And Management
Liberty University
Lynchburg, VASkills
- Call Management
- Information Security
- Account updating
- Report Generation
- Complaint resolution
- Product Knowledge
- Critical Thinking
- Paperwork Processing
- Customer Service
- Product Sales
- Administrative Support
- Shipping and receiving understanding
- Delivery Scheduling
- Payment Processing
- Inbound and Outbound Calling
- Scheduling
- Sales process
- Excellent workflow management
- Photo editing
- Adobe Photoshop
- Superb attention to detail
- Cash Register Operation
- Cash Handling
- Customer Assistance
- POS Systems
Timeline
Customer Service Representative/inside Sales
Unilock
08.2022 - Current
Front Desk Agent
Hampton inn
07.2021 - 08.2022
Cashier
Market 32/ Golub Corporations
09.2019 - 06.2021
Owner /Lead Photographer
Ashley Marie Photography
01.2018 - Current
High school diploma diploma -
Grafton Grafton High School
Some College (No Degree) - Hospitality Administration and Management
Quinsigamond Community College
Some College (No Degree) - Business Administration And Management
Liberty University
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