Ashley Lacey-Ontiveros
Concord,CA
Summary
Experienced Spanish-Speaking Navigator with a strong background in assisting clients in navigating complex systems. Skilled in providing support and guidance, ensuring smooth and successful navigation experiences for individuals.
Overview
13
13
years of professional experience
Work History
Spanish Speaking Navigator
Support4Recovery
Contra Costa, CA
01.2024 - Current
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Collaborated and with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Help translate and interpret between clients and staff.
- Culturally educated to help latin woman in the community.
Server
Monica's Riverview
Antioch, CA
02.2023 - 06.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Bartender
Farringtons
Pleasant Hill, CA
03.2021 - 06.2022
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Simco Restaurants
San Francisco, CA
07.2011 - 06.2021
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Templeton High School
Templeton, CA05-2007
S.P.I.R.I.T
Contra Costa College
San Pablo, CASkills
- Spanish fluency
- Cultural competence
- Translation
- Interpretation
- Teamwork
- Customer service
- Attention to detail
- Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- L.E.
Timeline
Spanish Speaking Navigator
Support4Recovery
01.2024 - Current
Server
Monica's Riverview
02.2023 - 06.2023
Bartender
Farringtons
03.2021 - 06.2022
Server
Simco Restaurants
07.2011 - 06.2021
Templeton High School
S.P.I.R.I.T
Contra Costa College