Ashley Ladd
San Antonio,TX
Summary
Quality Control Analyst with 2 years of experience conducting reviews of medical exam documentation in accordance with legal and medical requirements. Specialized in case management and interacting with healthcare professionals to provide specific feedback. Consistently meets Veteran's, individual, and quality goals, contributing to improved service delivery efficiency and increased client satisfaction levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Veteran Evaluation Services
San Antonio, TX
02.2023 - Current
- Adhere to the company’s Standard of Conduct at all times, in all job functions
- Exercise independent discretion and decision-making on behalf of the company with regard to medical provider interaction and relationships
- Review MDE requests from the VA to ensure that all claims made by a Veteran to be evaluated are properly reflected on the appropriate DBQ(s)
- Review MDE reports and DBQs submitted by medical providers for typographical and grammatical errors, and internal consistency and continuity, ensuring that each has been fully completed and meets the requirements of the VA, including, but not limited to, ensuring that all claims made by a Veteran have been addressed on the appropriate DBQ and that the medical provider has rendered a diagnosis or a statement explaining why a diagnosis is not warranted
- Communicate with medical providers regarding their MDE reports and DBQs and, at the discretion and direction of the medical provider, facilitate any necessary corrections, prior to submission to the VA
- Verify that any special requests or necessary second reviews have been completed, consistent with the VA’s preferences
- Ensure that all diagnostics requested by the medical provider have been completed, reviewed by the medical provider, and are submitted with the final report
- Perform daily queue maintenance to ensure that every case assigned has any updated notes and any needed action has been taken
- Communicate with the Medical Advisory Board on any case that needs additional review, may be outside the scope of the assigned medical provider’s training or expertise, or has presented a problem/issue with the assigned medical provider
- Assist Provider Training team with ongoing training and development of medical providers by reporting all problematic medical provider trends/issues; and Consistently achieve weekly/monthly qualitative and quantitative goals set by management.
Community Manager
Shippy Properties
San Antonio, TX
03.2022 - 02.2023
- Manages class B property of (104) units
- Offers and executes assistance for low performing properties
- Started at current property with occupancy trending 78%, increased to 92% within first 30 days, current occupancy at 98%
- Started at current property with delinquency at $153K, decreased to $51K within first 30 days
- Current delinquency $24K
- Proven success of increased income
- Ended first month with $91K collected, current $115K and increasing
- Oversee lease administration residential operating expense reconciliation, tenant/capital improvements, tenant compliance, tenant relations, vendor relations, rent collection, evictions and invoice approval using systems Resman and Bluemoon
- Oversees rehab projects, creating punch-list, meeting completion dates, creating and maintaining relationships with suppliers and contractors, and creating per unit budgets
- Facilitating resident events for retention
- Maintains positive resident relations by promptly and effectively addressing issue that arise within same business day
- Conducts employee orientation and training, ongoing formal and informal performance evaluation, review and approve timesheets, instruct and advise on-site staff of employee procedures and guidelines
- Responds to telephone inquiries, qualifying applicants, conduct apartment tours, ensuring all move-in paperwork is accurately prepared and uploaded to tenant file
- Maintained passing e-shop, phone shop, and physical shop scores of 80% or higher
- Inspection of the property and market-ready units daily
- Provides ongoing feedback to team members
- Weekly invoice processing and daily P&L review.
Assistant Community Manager
Shippy Properties
San Antonio, TX
02.2021 - 03.2022
- Class B property of (289) units
- Started with property delinquency at over $200K
- At property sell date finished with under $30K in delinquency
- Delivered notices, collected rents, and filed evictions within proper deadline for delinquent residents
- Leasing closing ratio over 40%
- Performed marketing and leasing functions to maintain budgeted or greater occupancy for the property
- Facilitated resident events for retention
- Responded to telephone inquiries, qualifying applicants, conducting apartment tours, ensuring all move-in paperwork is accurately prepared and uploaded to tenant file
- Maintained passing e-shop, phone shop, and physical shop scores of 80% or higher
- Inspection of the property and market-ready units daily
- Produced weekly reports of delinquency, renewals, and upcoming availability
- Collected over $80K in rental assistance from Texas Rent Relief and other rental assistance programs, along with assisting other properties help residents receive assists, resulting in over $1 million in funds from rental assistance across the company portfolio
- Monthly research of rental or home assistance resources for residents.
Multi-Site Community Manager
Lighttower Management
Austin, TX
01.2020 - 02.2021
- Oversee Eleven (11) residential multi-family buildings (417 units total)
- Promptly resolves and handles tenant issues, maintenance of properties and after-hours maintenance issues
- Manages and trained Eight (8) staff members; delegated responsibilities, evaluated performance, resolved conflicts, provided comprehensive feedback for non-performing staff as well as maintenance staff
- Negotiates renewal lease terms with tenants; prepared monthly reports and provided a narrative on operations for the corporate management team using property management software Yardi Breeze
- Oversee rehab projects, creating punch-list, meeting completion dates, creating and maintaining relationships with suppliers and contractors, and creating per unit budget
- Makes sure that business practices are following Fair Housing and Local laws
- Develops classified materials, records and files; prepared and verified varying degrees of reports; reduced overhead costs, improved workflow, increased efficiency and maximized efforts, handling special projects of varying complexity and difficulty.
Education
Del Valle High School
Del Valle, TX05-2010
Skills
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Effective Communication
- Service orientation
- Medical Records
- Work Planning and Prioritization
- Flexibility
- Strong initiative
- Able to work independently
- Documentation Review
- Relationship Building
- Multitasking
Certification
Notary Public, 01/01/21, 01/01/25, Official State of Texas Notary Officer
Awards
- Assistant Manager of the Year, 12/01/21
- Best Customer Service, 10/01/21, Received the most 5 star Google Reviews for the month of October 2021
- Innovative Leader, 09/01/22, Voted for best innovative leader by Upper Management and peers.
Accomplishments
Assistant Manager of the Year
December 2021
Best Customer Service
October 2021
• received the most 5 star Google Reviews for the month of October 2021
Innovative Leader
September 2022
• voted for best innovative leader by Upper Management and peers.
Certifications and Licenses
Notary Public
January 2021 to January 2025
Official State of Texas Notary Officer
References
References available upon request.
Timeline
Quality Control Analyst
Veteran Evaluation Services
02.2023 - Current
Community Manager
Shippy Properties
03.2022 - 02.2023
Assistant Community Manager
Shippy Properties
02.2021 - 03.2022
Multi-Site Community Manager
Lighttower Management
01.2020 - 02.2021
Notary Public, 01/01/21, 01/01/25, Official State of Texas Notary Officer
Del Valle High School
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