Ashley Lajoie
Auburndale,FL
Summary
Dependable and quick-learning team player with effective communication and organization skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Bookkeeper
Aaron's Lawn Care & Pressure Cleaning
12.2020 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
Receptionist/Referral Coordinator
Trinity Medical Group
08.2012 - 12.2020
- Assisted with completion of referral forms and verified data accuracy and completion
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided leadership, guidance and support to staff members.
- Handled cash transactions and payments records accurately.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist Coordinator
Eye Specialist Of Midflorida
04.2009 - 07.2012
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Collected payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist Assistant
First Care
01.2008 - 03.2009
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Answered incoming calls, directing patients to individuals addressing specific needs.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Lake Region High School
Eagle Lake, FL05.2007
Skills
- Multi-Line Phone Proficiency
- HIPAA Regulations
- Accounts Payable and Accounts Receivable
- Scheduling Software
- Administrative and Clerical Support
- Business Administration
- Data Inputting
- Insurance Verification
- Statement Billings
- Microsoft Office
- Accounting and Billing Software
- Time Management
- Accounts Receivable
- Quickbooks
Timeline
Bookkeeper
Aaron's Lawn Care & Pressure Cleaning
12.2020 - Current
Receptionist/Referral Coordinator
Trinity Medical Group
08.2012 - 12.2020
Receptionist Coordinator
Eye Specialist Of Midflorida
04.2009 - 07.2012
Receptionist Assistant
First Care
01.2008 - 03.2009
Lake Region High School
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