ASHLEY LAMBERT
Franklin,IN
Summary
IT project coordinator with extensive QA and operations background, skilled at organizing tasks, tracking deliverables, and managing cross-functional stakeholder communications. Proven ability to streamline workflows and improve process efficiency, reducing testing cycles by 25% and defect rates by 35%. Adept at prioritizing multiple initiatives and leveraging Microsoft Office Suite, SharePoint, and Visio to drive on-time project delivery.
Overview
11
11
years of professional experience
Work History
Vice President of Operations
White Glove Property Services
01.2016 - 01.2019
- Orchestrated daily operations for a multi-team organization, prioritizing tasks and multi-tasking equipment deployment, material procurement, and crew scheduling across 15+ active project sites using SharePoint and Visio to track progress, ensuring on-time delivery and client satisfaction
- Coordinated transportation logistics and route optimization for field teams, reducing fuel costs by 18% and improving on-time arrival rates by 25% through GPS tracking and scheduling software implementation
- Streamlined supply chain workflows between vendors, warehouse, and job sites, decreasing material delays by 30% and ensuring crews had necessary resources to maintain project timelines
- Managed inventory tracking and equipment allocation across multiple locations, implementing check-out procedures that reduced equipment loss by 40% and improved asset utilization
- Developed documentation standards and operational procedures that aligned logistics operations with strategic business objectives, resulting in 20% improvement in overall operational efficiency
Lead Quality Assurance Analyst
Bulldog Liquidators
01.2015 - 01.2016
- Led comprehensive QA initiatives across system updates and product releases, coordinating testing logistics across multiple warehouses and distribution centers, reducing post-release defects by 35%
- Managed testing environment logistics, including hardware procurement, setup coordination, and test data migration across staging and production systems, cutting testing cycle time by 25%
- Designed and executed regression testing strategies and risk-based test plans using SQL, Visio, and Excel, which helped meet aggressive project timelines and reduced post-release defects
- Coordinated cross-site deployment logistics for system rollouts, working with warehouse managers to schedule implementations during low-volume periods, achieving zero operational downtime during 8 major deployments
- Served as primary liaison between development teams, warehouse operations, and leadership, translating technical findings into actionable insights that accelerated defect resolution by 40%
- Established quality metrics and reporting frameworks in PowerPoint that improved release predictability and reduced post-deployment support incidents by 45%
IT Quality Assurance Analyst (Contract)
AppraiserVendor.com
01.2008 - 01.2015
- Architected and executed comprehensive test plans for real estate appraisal platform, documenting 500+ defects and collaborating with developers and stakeholders to ensure 95% resolution rate within sprint cycles
- Championed Agile methodology adoption, contributing to sprint planning and retrospectives that increased team responsiveness and iteration efficiency by 30%
- Validated feature implementations against business requirements and user acceptance criteria, ensuring 98% alignment with stakeholder expectations and reducing requirement clarification requests by 50%
- Mentored junior QA team members on testing best practices and defect documentation standards, improving team productivity by 20%
- Improved overall product quality scores by 28% through systematic testing protocols and proactive issue identification
IT Quality Assurance Analyst (Contract)
YouthSportsID.com
01.2008 - 01.2015
- Elevated product reliability through systematic regression testing protocols, reducing production defects by 42% and enhancing user experience scores by 35%
- Led end-to-end QA efforts that directly contributed to improved system performance, decreasing page load times by 30% and increasing customer satisfaction metrics by 25%
- Participated in Agile sprint ceremonies, delivering 100% of sprint goals and supporting continuous process improvement initiatives by tracking defects and updating test documentation
- Collaborated with product owners to refine user stories and acceptance criteria, facilitating stakeholder communication, improving requirement clarity and reducing rework by 22%
Education
Bachelor of Science - Information Technology
Purdue Global University
11.2025
Skills
- Project Management & Methodologies: SDLC, Requirements Gathering, UAT Support, Risk-Based Testing, Change Management, Resource Planning, Budget Tracking, Timeline Management, Agile Methodology, Scrum Methodology
- Software & Tools: Microsoft Office Suite (Excel, Word, PowerPoint), SharePoint, Visio
- Quality Assurance: Test Case Development, Regression Testing, Functional Testing, Performance Validation, Defect Tracking, API Testing, System Integration Testing
- Technical Competencies: SQL (Basic), Database Fundamentals, Version Control Concepts, Data Analysis
- Operations & Logistics: Supply Chain Coordination, Inventory Management, Vendor Relations, Multi-site Coordination, Route Optimization
- Core Competencies: Cross-functional Leadership, Process Improvement, Technical Documentation, Stakeholder Communication, Problem Resolution, Prioritization, Multi-tasking
Timeline
Vice President of Operations
White Glove Property Services
01.2016 - 01.2019
Lead Quality Assurance Analyst
Bulldog Liquidators
01.2015 - 01.2016
IT Quality Assurance Analyst (Contract)
AppraiserVendor.com
01.2008 - 01.2015
IT Quality Assurance Analyst (Contract)
YouthSportsID.com
01.2008 - 01.2015
Bachelor of Science - Information Technology
Purdue Global University