Ashley LaMel
Freehold,NJ
Summary
Detail-Oriented Office Administrator experienced in customer service and office administration. Improved operational efficiency through effective appointment scheduling, technician dispatch coordination, and invoice processing. Demonstrated resourcefulness in project management and financial tracking, consistently delivering innovative solutions and managing changing priorities.
Overview
21
21
years of professional experience
Work History
Administrator
Freehold Pest Control
Freehold, NJ
11.2019 - 08.2026
- Coordinated technician dispatch and daily route updates for field operations.
- Processed invoices, payments, and account records in office systems.
- Maintained service files, contracts, and treatment documentation for Freehold operations.
- Managed customer calls and appointment schedules for pest control service visits.
- Responded to customer inquiries about inspections, treatments, and follow-up services.
- Prepared work orders and paperwork for pest control technicians.
- Supported office communication between customers, technicians, and management staff.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and invoices.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Improved office organization by developing filing system and customer database protocols.
- Updated computer databases by inputting information from physical documents. tasks into computer databases from paper documents.
- Updated databases with new employee information, job changes and terminations.
Bakery Clerk
ShopRite
Freehold, NJ
12.2018 - 10.2019
- Stocked ShopRite bakery cases with fresh bread, pastries, and cakes.
- Assisted customers with product selections, special orders, and bakery questions.
- Rotated bakery inventory and removed expired items from display areas.
- Maintained clean workstations, racks, and display cases throughout shifts.
- Prepared doughnuts, rolls, and packaged desserts for daily sales floor needs.
- Followed food safety, sanitation, and handling procedures in ShopRite bakery areas.
- Supported bakers with ingredient restocking, equipment cleaning, and production tasks.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Labeled bakery items by inputting data into digital weighing machine.
Teacher's Assistant
Kiddie Academy
Neptune City, New Jersey
03.2013 - 10.2016
- Supported lead teachers in Kiddie Academy classrooms with daily lesson activities.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Communicated classroom needs and child concerns with teachers and parents.
- Supervised children and participated with children in activities.
- Supervised children during playtime, meals, and transition routines.
- Reinforced safety rules and guided positive behavior throughout the day.
- Assisted with diapering, potty training, and basic child care needs.
- Maintained clean, organized classrooms and sanitized shared surfaces.
- Recorded attendance, daily notes, and child care updates.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared classroom materials, learning centers, and activity supplies.
Customer Service Representative
Foodtown of Freehold
Freehold, NJ
02.2010 - 02.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted Foodtown customers with questions, returns, and exchange requests.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled phone inquiries about hours, inventory, and order status.
- Supported checkout lines by managing transactions and payment methods.
- Resolved customer concerns by following Foodtown service policies.
- Developed strong customer relationships to encourage repeat business.
- Directed shoppers to products, departments, and store services.
- Communicated with team members to coordinate customer service needs.
- Maintained clean service areas and organized front-end supplies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed purchases at register using Foodtown POS systems.
Customer Service Representative
Walmart
Freehold, NJ
09.2006 - 05.2009
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Resolved customer concerns by following Walmart service policies.
- Assisted Walmart customers with questions, returns, and exchange requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled phone inquiries about hours, inventory, and order status.
- Processed purchases at register using Walmart POS systems.
- Directed shoppers to products, departments, and store services.
- Communicated with team members to coordinate customer service needs.
- Maintained clean service areas and organized front-end supplies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Foodtown Raintree
Freehold, Nj
04.2005 - 04.2006
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit payments
- Processed customer transactions at Foodtown Raintree checkout lanes
- Collected payments and provided accurate change.
- Scanned grocery items and verified prices for accuracy
- Greeted shoppers and answered register questions
- Bagged groceries and organized customer purchases
- Resolved basic checkout issues with store policies
- Restocked front-end supplies and maintained register area
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
Education
Freehold Borough High School
Freehold, NJSkills
- Invoice processing
- Customer databases
- Accounts receivable
- Data entry
- Scheduling software
- Schedule coordination
- Route coordination
- Office administration
- Office management
- Supplies ordering
- Document filing
- Inventory control
- Mail handling
- Customer service
- Attention to detail
- Time management
- Client communication
- Flexible availability
Timeline
Administrator
Freehold Pest Control
11.2019 - 08.2026
Bakery Clerk
ShopRite
12.2018 - 10.2019
Teacher's Assistant
Kiddie Academy
03.2013 - 10.2016
Customer Service Representative
Foodtown of Freehold
02.2010 - 02.2013
Customer Service Representative
Walmart
09.2006 - 05.2009
Cashier
Foodtown Raintree
04.2005 - 04.2006
Freehold Borough High School