Ashley Lane
Mount Clemens
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
SVS Vision
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
Secretary
Motor City Stamped Concrete
03.2012 - 01.2021
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Salon Receptionist
The Hue Salon
08.2008 - 03.2012
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Education
No Degree - Medical Technology
Baker College
Flint, MIHigh School Diploma -
Dakota High School
Macomb, MI05-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Appointment scheduling
- Prioritization
Timeline
Customer Service Representative
SVS Vision
12.2023 - Current
Secretary
Motor City Stamped Concrete
03.2012 - 01.2021
Salon Receptionist
The Hue Salon
08.2008 - 03.2012
No Degree - Medical Technology
Baker College
High School Diploma -
Dakota High School
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