Ashley Lane

-Customer Service & Client Relations - Provided competent and respectful service to an extensive variety of customers, resulting in developing confidence and maintaining good support for customers, as well as the ability to appropriately interact with victims, witnesses, and the public in a legal environment.
-Professional Communication - Provided effective communication with customers and co-workers both routine and at times of extreme pressure, ensuring customers' ability to understand the message as well as that of other coworkers and ensure the message is handled in a timely manner.
-Attention to Detail in Documentation - Assist in the processing of documents; assists in determining that records are accurate, a strong representation of an appropriate response in managing legal documents and case folders.
-Confidentiality & Discretion - Maintained the confidentiality of financial and personal information relating to customers showing that you have assumed responsibility, and provided appropriate ethical care for confidential information.
-Problem-Solving & Conflict Resolution - Effectively handle customer requests; resolve conflicts calmly and professionally demonstrating the capacity to successfully manage challenging circumstances.
-Team Collaboration - Collaborate effectively with fellow sales representatives, finance, and management teams ensuring processes are operating smoothly while providing consistent, dependable contributions within a team setting.