Ashley Lang

• Build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel.
• Assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs.
• Responsible for originating and closing consumer loans, opening and/or closingin accounts
• National Mortgage Licensing System (NMLS) registration
• State of Ohio Notary Republic
• Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems
• Advanced knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/promotions
• Strong mathematical, problem-solving, and negotiation skills
• Strong verbal and written communication skills
• Experience in the financial services industry preferred

• Work in a very high-paced environment
• Earned Shift lead opportunities based on performance
• Provide excellent customer service and ensure that all customers are well taken care of
• Problem-solve and resolve customer complaints and issues
• Participate as an excellent team member to accomplish goals and objectives established by the company.

• Organize and maintain personnel records
• Update internal databases (e.g. record sick or maternity leave)
• Prepare HR documents, like employment contracts and new hire guides
• Revise company policies
• Run and carryout full payroll for 76 employees
• Liaise with external partners, like insurance vendors, and ensure legal compliance
• Create regular reports and presentations on HR metrics (e.g. turnover rates)
• Answer employees queries about HR-related issues
• Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)
• Participate in HR projects (e.g. help organize a job fair event)
• Computer literacy (MS Office applications, in particular)
• Thorough knowledge of labor laws
• Excellent organizational skills, with an ability to prioritize important projects
• Strong phone, email and in-person communication skills

⦁ Determines eligibility for public assistance programs (SNAP, TANF, Medicaid, Title XX)
⦁ Interview clients
⦁ Responsible for taking live phone calls, retrieving voice messages, and returning calls.
⦁ Requests and examines all necessary verifications to determine eligibility and process changes.
⦁ Provide information, written and/or verbal, to resolve problems and answer questions.
⦁ Monitor all interface alerts, task/alert management
⦁ Attend training as needed
⦁ Develop, interpret and maintain knowledge of PA programs and Medicaid
⦁ Assure cases are in compliance with state and federal program regulations
⦁ Develop and maintain computer skills and working knowledge of Medicaid Information Technology System (MITS), Ohio Integrated Eligibility System (OB), Ohio Enterprise Document Management System (EDMS), Compass Pilot, and other state supported internet systems
⦁ Perform other duties as needed
⦁ Serve on agency committees as assigned
⦁ Perform miscellaneous tasks related to job functions or assigned by management
⦁ Provide advocacy for consumer rights
⦁ Recognize and make necessary referrals to agencies in the community

• Provide prospective students with accurate information about their program of interest, Programmatic Disclosure Forms, answer questions, and provide guidance about the proper course of study
• Conduct meetings
• Maintain contact and keep up-to-date information with current prospects, old prospects, and 'no-shows'
• Assist prospective students with completing their enrollment paperwork required by the College
• Accurate and timely reporting of activity in Nexus.

• Facilitate customer-centric sales utilizing open-ended needs assessment
• Ensure team-wide commitment to premiere customer service quality standards
• Exceed personal and corporate sales goals, consistently recognized as part of the top 15% of sales representatives in the local market
• Maintain certification for as Small Business Sales Representative for length of employment
• Manage storefront financial responsibilities, including deposits, inventory maintenance, employee scheduling, maintained business to business connections and processing financial transactions
• Train new associates.