Ashley Lang
Atlanta,Georgia
Summary
Dedicated hospitality professional excelling in guest management and operational efficiency. Demonstrated ability to resolve issues calmly while ensuring adherence to safety protocols. Pursuing a Flight Attendant role to leverage skills in teamwork and customer service, contributing to a safe and enjoyable travel experience.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
South Fulton, GA
04.2021 - Current
- Contributed to daily warehouse operations in a fast-paced, team-oriented environment while meeting productivity, accuracy, and safety expectations.
- Facilitated loading and unloading of carts, pallets, and shipments, ensuring efficient workflow.
- Handled pallets safely with pallet jacks and consistently followed established workplace procedures and safety guidelines.
- Scanned boxes and small packages accurately using warehouse technology to support correct processing.
- Constructed and secured pallets while organizing workspace, minimizing operational delays.
- Adapted quickly to changing priorities and workloads while maintaining attention to detail and efficiency.
- Partnered with team members to achieve daily goals and ensure seamless operations.
Host
Terrapin, Delaware North
Smyrna, GA
10.2018 - 11.2019
- Greeted and seated guests in a welcoming manner to create a positive first impression.
- Supported large-party seating and guest flow in a busy hospitality environment.
- Managed guest phone calls and reservations, ensuring prompt and professional service that enhanced guest experiences.
- Resolved customer questions and concerns calmly, contributing to high levels of guest satisfaction.
- Organized dining area efficiently during peak hours.
- Collaborated with team members to streamline service and improve overall guest flow during busy periods.
Stand Attendant/Cashier
Delaware North
Smyrna, GA
04.2018 - 10.2018
- Took orders accurately and processed transactions while maintaining speed and professionalism.
- Managed cash transactions accurately and ensured timely delivery of correct items to customers.
- Provided friendly, efficient service to enhance customer satisfaction in high-volume environment.
- Collaborated with team members during peak hours to maintain efficient service and minimize wait times.
- Maintained an organized service area and restocked supplies to support smooth operations.
Education
Associate of Science - General Studies
Georgia State University
Atlanta, GA12-2024
High School Diploma -
Coretta Scott King YWLA
Atlanta, GA05-2016
Skills
- Warehouse Logistics
- Inventory Management
- Safety and Procedure Compliance
- Efficient Workflow
- Time Management
- Adaptability & Flexibility
- Teamwork and collaboration
- Cross-Functional Collaboration
- Reliability in Operations
- Problem Solving
- Verbal Communication
- Calm customer handling
- Conflict Resolution
Timeline
Warehouse Associate
Amazon
04.2021 - Current
Host
Terrapin, Delaware North
10.2018 - 11.2019
Stand Attendant/Cashier
Delaware North
04.2018 - 10.2018
Associate of Science - General Studies
Georgia State University
High School Diploma -
Coretta Scott King YWLA