Ashley Lantigua
Panama City Beach
Summary
Experienced in connecting with individuals on an emotional level, I bring empathy and patience to offer support during challenging times. Possessing a keen eye for detail, I accurately assess needs to deliver the highest quality care and support.
Overview
10
10
years of professional experience
Work History
Spa Chemist /General Cleaner
Blu Water Medi Spa Salon
11.2024 - 03.2025
- Mixed Goat milk & Honey lotion, distilled water and essential oil to make natural lotions
- Mixed Distilled water, Magnesium, Goat milk & Honey lotion to make Magnesium lotions
- Deep Cleaned entire Spa every other Sunday.
- Put together Cabinets and shelves
- Organized Merchandise
- Inventory on all products that were made
Seasonal Sales Associates
Bath & Body Works
10.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Teen Services Staff
The Block Youth & Teen Center
05.2022 - 07.2024
- Ensured safely and reliability with 5+ years of accident-free driving as a licensed Michigan driver.
- Achieved Nonviolent Crisis Intervention (CPI) certification within one year, training 50+ staff on crisis management techniques.
- Successfully operated a 12-passenger van with wheelchair lift, transporting up to 50 passengers weekly.
- Obtained a Michigan Chauffeur License within 14 days of hire, Enhancing transportation efficiency and timely service delivery.
- Achieved Basic First Aid and CPR certifications for adults and infants within 60 days, improving team safely preparedness.
- Successfully managed emergency situations by responding swiftly and calmly.
- Achieved certification in Diabetic Care and Monitoring, Enhancing patient care strategies within one year of employment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Facilitated clear communication of procedures and policies.
- Leveraged over one year of experience to develop programs enhancing outcomes for at-risk youth, impacting over 100 individuals.
- Safely transported over 50 program participants to designated locations while adhering to strict safety protocols.
- Identified and reported discrepancies in property and equipment.
- Enforced safety policies and procedures.
- Enforced Departmental rules and regulation and regulations, resulting in a 20% increase in compliance rates.
- Streamlined program and equipment record-keeping.
- Streamlined monthly and annual reports.
- Managed day-to-day operations of the BLOCK Youth and Teen Center. Supervised Teens.
- Obtained CPR and First Aid certification, enhancing safety protocols during community events and emergency response.
- Successfully organized and executed 5 educational field trips, engaging over 100 students in hands-on learning.
- Managed cash transactions for 100+ students daily, facilitating snack purchases.
- Coordinated activities and events to foster positive relationships among teens and staff.
- Developed and implemented engaging programs for youth development and community engagement.
Receptionist / Service Porter
Victory Toyota
09.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined the entry of over 150 new and used vehicles into the inventory management system, enhancing data accuracy.
- Organized and tagged over 100 vehicle keys with detailed history folders, improving inventory accuracy by 30%.
- Welcomed over 100 customers daily with a professional demeanor, efficiently answering inquiries and connecting them to relevant staff.
- Efficiently installed protective coverings and tags in over 150 vehicles weekly, ensuring cleanliness and customer satisfaction.
- Streamlined vehicle servicing by promptly delivering keys and repair orders to Service Advisors, enhancing efficiency by 20%.
- Facilitated vehicle pickups for 50+ customers daily, enhancing service satisfaction through personalized interactions.
- Consistently adhered to safety protocols, resulting in a 20% reduction in workplace incidents.
- Achieved 100% attendance in staff meetings and training sessions, fostering enhanced team collaboration and boosting professional expertise.
- Streamlined team project workflows by executing 5 key tasks, boosting collaboration and increasing efficiency by 20%.
- Safeguarded over 500 keys monthly by expertly managing placement in the Key Machine, deterring unauthorized access.
- Disseminated weekly updates to 100+ employees on customer concerns, enhancing responsiveness and support.
- Provided personalized assistance to over 100 customers monthly, enhancing satisfaction ratings by 15%.
Child and Youth Program Assistant
NAS Jacksonville Child Development Center
10.2021 - 05.2022
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
- Managed classroom materials and resources effectively, maintaining an organized space conducive to learning.
- Maintained accurate records of attendance, incidents, and other pertinent information for regulatory compliance purposes.
- Monitored children''s behavior and intervened when necessary, ensuring a respectful learning atmosphere.
- Created list of needed supplies and materials for activities.
- Provided parents and guardians with written weekly progress reports for each child.
- Ensured compliance with CNIC policies and procedures.
- Supervised children during playtime.
- Successfully maintained CPR and First Aid certifications for child and infant care, ensuring safety protocols during all child-related activities.
- Promoted safe behavior and creativity while establishing basic peer and adult respect rules.
- Created engaging meal times, children's interest in healthy foods while fostering a positive learning environment.
Child and Youth Program Assistant
NAS Oceana Child Development Center
08.2015 - 09.2021
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Optimized food storage by implementing FIFO for over 500 items.
- Efficiently loaded and unloaded over 200 food items daily for a busy food truck, enhancing service speed and customer satisfaction.
- Created and served nutritious meals for 20+ children, enhancing their daily nutrition and enjoyment.
- Obtained Food Handling and CPR/First Aid certifications, elevating food safety standards and effectively responding to emergencies for over 100 patrons.
- Coordinated safe departures for over 100 children and youth, ensuring compliance with parental instructions.
- Ensured the safety and engagement of 20+ children during daily activities and field trips, enhancing their overall experience.
- Proactively monitored program participants, identifying 15+ signs of illness or abuse, ensuring timely intervention.
- Regularly notify supervisor of health, fire, and safety compliance, ensuring 100% adherence to safety regulations.
- Achieved 100% compliance with DoD regulations by implementing updated policies and training programs.
- Fostered positive relationships with 50+ employees and parents, enhancing community engagement and collaboration.
- Developed and implemented local installation policies.
- Supervised and engaged with 20+ children aged 6 weeks to 5 years, fostering a safe and nurturing learning environment.
- Educated over 30 children on essential personal hygiene practices, improving their health habits and self-confidence.
- Promoted kindness and social skills among children.
Education
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA, USA06-2015
Associate of Applied Science - General Studies
Tidewater Community College
Norfolk, VASkills
- Communication
- Planning and Instruction
- Creative thinking
- Organizational
- Problem Solving
- Patience and Self Control
- Dedication
Languages
English: Native
Timeline
Spa Chemist /General Cleaner
Blu Water Medi Spa Salon
11.2024 - 03.2025
Seasonal Sales Associates
Bath & Body Works
10.2024 - 12.2024
Receptionist / Service Porter
Victory Toyota
09.2022 - 06.2023
Teen Services Staff
The Block Youth & Teen Center
05.2022 - 07.2024
Child and Youth Program Assistant
NAS Jacksonville Child Development Center
10.2021 - 05.2022
Child and Youth Program Assistant
NAS Oceana Child Development Center
08.2015 - 09.2021
Associate of Applied Science - General Studies
Tidewater Community College
High School Diploma -
Ocean Lakes High School