Ashley Lara
Madison,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
SEIU Wisconsin: Healthcare and Service Workers Stronger Together
Madison , WI
2023.09 - Current
- Managing database entries, ensuring accurate and timely input of new membership information and Dues and COPE payments
- Maintaining membership records and facilitating database audits for accuracy
- Facilitating with fellow staff on database requests
- Assisting in implementing EMMA, a new database system, including data migration and training
- Reaching out to employers for information requests
- Providing exceptional customer service by welcoming visitors and directing inquiries appropriately
- Operating telecommunications system and routed messages effectively
- Presenting a pleasant and positive image to all current and future members
- Maintaining and organizing a clean, professional workspace
- Collect daily incoming and outgoing mail and distribute accordingly
- Maintaining central files that are up-to-date and in proper order at all times
- Assisted with the planning of special events by arranging catering services and ordering promotional materials.
- Compiled and provided orientation packets to field staff, members, and member activists as requested
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Filed as needed and requested
- Worked alongside executive leadership as required.
- Maintaining office supplies and inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Airport Customer Service Agent
Unifi Aviation
Madison , WI
2022.06 - 2023.07
- Provided exceptional customer service to passengers of both United Airlines and Frontier Airlines by resolving inquiries and complaints and addressing individual needs in compliance with respective airline policies and regulations
- Facilitated the check-in process, including ticketing, baggage handling, and seat assignments for passengers at the ticket counter and gate areas
- Verified travel documents and identification for efficient boarding and on-time departures
- Operated the PA system to make flight announcements and communicate flight information such as delays, cancellations, and updates to passengers
- Collaborated with ramp agents to ensure proper storage, retrieval, and transportation of customer baggage
- Educated passengers on important travel information such as travel times, connection information, medical requirements, and visa regulations
- Trained in Navitaire to prepare pre- and post-departure reports and passenger manifests
- Reported pertinent information regarding departing flights to the flight crew
- Operated jet-bridge connections and handled door operations for various airframes, including Airbus A319, 320, 321, Embraer 170, E175, Bombardier CRJ 200, 550, 700, and Boeing 737-700, 738, and 739
- Conducted baggage security screenings to maintain a safe and secure environment for all personnel and customers
- Coordinated with other departments to ensure efficient and effective security procedures
- Maintained accurate records and documentation related to security operations.
Flex Worker
Hy-Vee
Madison , WI
2021.10 - 2022.06
- Demonstrated proficiency in efficiently stocking shelves with merchandise to ensure availability and visual appeal, optimizing the overall shopping experience
- Maintained a clean and organized store environment by promptly discarding boxes into recycling bins, promoting sustainability, and contributing to a positive brand image
- Provided exceptional customer service by assisting customers in locating products, demonstrating a strong knowledge of the store layout and inventory
- Facilitated convenient and seamless online shopping experiences for customers by accurately fulfilling and neatly bagging their orders
- Efficiently processed customer transactions at the checkout counter, ensuring accuracy and a smooth payment process
- Delivered outstanding customer service by warmly greeting customers, proactively addressing their inquiries, and offering personalized assistance throughout their shopping journey.
Package Handler
Federal Express Ground
Madison , WI
2021.02 - 2021.06
- Skillfully loaded trucks with packages, ensuring efficient and secure transport of goods to designated destinations
- Meticulously scanned packages, verifying their accuracy and diligently placing them in their designated locations, ensuring precise sorting and minimizing errors
- Maintained cleanliness and organization within storage slots by regularly clearing out and tidying areas filled with small packages, optimizing efficiency, and facilitating easy access to inventory.
Stocker/Customer Service
Walmart
Madison , WI
2020.09 - 2020.12
- Demonstrated proficiency in efficiently stocking shelves with merchandise, ensuring products are readily available for customers, and maintaining a visually appealing store layout
- Responsibly managed the disposal of packaging materials by breaking down boxes and promptly disposing of them in the dumpster, promoting a clean and organized work environment
- Provided excellent customer service by actively engaging with customers, addressing their inquiries, and assisting them in locating products, showcasing strong product knowledge and attentive support.
Customer Service
Klinke Cleaners
Monona , WI
2018.06 - 2020.07
- Provided a warm and welcoming atmosphere by greeting customers and verifying the accuracy of their orders, ensuring customer satisfaction and minimizing errors
- Efficiently managed incoming orders by accepting new requests for the next day's work and organizing them systematically, ensuring smooth operations and timely execution
- Processed customer transactions with accuracy and professionalism, effectively collecting payments and providing receipts for purchases, ensuring financial integrity
- Demonstrated strong communication skills by promptly and courteously answering phone calls, addressing customer inquiries, and providing assistance as needed
- Maintained organizational efficiency by effectively organizing and entering incoming orders into the computer system, ensuring accurate record-keeping and streamlined processes
- Ensured cleanliness and tidiness of the store for the next day by diligently performing cleaning tasks, creating a pleasant shopping environment for customers
- Exhibited strong attention to detail by creating deposits and accurately counting cash drawers at the end of each shift, ensuring proper financial reconciliation and accountability
- Assumed responsibility for store security by securely locking up the premises and following proper closing procedures, safeguarding assets, and maintaining operational protocols.
Education
High School Diploma -
Lafollette High School
Skills
- Excel at building rapport, establishing positive relationships, and engaging with customers in a friendly, positive, professional, and culturally sensitive manner.
- Thrives in dynamic and fast-paced environments, showcasing flexibility and the ability to quickly adapt to changing circumstances while maintaining a high level of professionalism.
- Efficiently handles multiple tasks simultaneously, demonstrating excellent organizational skills and the ability to prioritize responsibilities to meet deadlines.
- Adept at fluently communicating in multiple languages, including Spanish and English, facilitating seamless interactions with diverse customers and clients, and bridging language divides.
- Multilingual Communication
- Adaptability
- Proficient in providing exceptional customer service, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
- Interpersonal Skills
- Customer Service
- Time Management
- Office Administration
- Data Entry
- Deadline-oriented
Timeline
Administrative Assistant
SEIU Wisconsin: Healthcare and Service Workers Stronger Together
2023.09 - Current
Airport Customer Service Agent
Unifi Aviation
2022.06 - 2023.07
Flex Worker
Hy-Vee
2021.10 - 2022.06
Package Handler
Federal Express Ground
2021.02 - 2021.06
Stocker/Customer Service
Walmart
2020.09 - 2020.12
Customer Service
Klinke Cleaners
2018.06 - 2020.07
High School Diploma -
Lafollette High School
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