Ashley Lara
Madison,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
SEIU Wisconsin: Healthcare and Service Workers Stronger Together
Madison, WI
09.2023 - Current
- Managing database entries, ensuring accurate and timely input of new membership information and Dues and COPE payments
- Maintaining membership records and facilitating database audits for accuracy
- Facilitating with fellow staff on database requests
- Assisting in implementing EMMA, a new database system, including data migration and training
- Reaching out to employers for information requests
- Providing exceptional customer service by welcoming visitors and directing inquiries appropriately
- Operating telecommunications system and routed messages effectively
- Presenting a pleasant and positive image to all current and future members
- Maintaining and organizing a clean, professional workspace
- Collect daily incoming and outgoing mail and distribute accordingly
- Maintaining central files that are up-to-date and in proper order at all times
- Assisted with the planning of special events by arranging catering services and ordering promotional materials.
- Compiled and provided orientation packets to field staff, members, and member activists as requested
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Filed as needed and requested
- Worked alongside executive leadership as required.
- Maintaining office supplies and inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Airport Customer Service Agent
Unifi Aviation
Madison, WI
06.2022 - 07.2023
- Provided exceptional customer service to passengers of both United Airlines and Frontier Airlines by resolving inquiries and complaints and addressing individual needs in compliance with respective airline policies and regulations
- Facilitated the check-in process, including ticketing, baggage handling, and seat assignments for passengers at the ticket counter and gate areas
- Verified travel documents and identification for efficient boarding and on-time departures
- Operated the PA system to make flight announcements and communicate flight information such as delays, cancellations, and updates to passengers
- Collaborated with ramp agents to ensure proper storage, retrieval, and transportation of customer baggage
- Educated passengers on important travel information such as travel times, connection information, medical requirements, and visa regulations
- Trained in Navitaire to prepare pre- and post-departure reports and passenger manifests
- Reported pertinent information regarding departing flights to the flight crew
- Operated jet-bridge connections and handled door operations for various airframes, including Airbus A319, 320, 321, Embraer 170, E175, Bombardier CRJ 200, 550, 700, and Boeing 737-700, 738, and 739
- Conducted baggage security screenings to maintain a safe and secure environment for all personnel and customers
- Coordinated with other departments to ensure efficient and effective security procedures
- Maintained accurate records and documentation related to security operations.
Flex Worker
Hy-Vee
Madison, WI
10.2021 - 06.2022
- Demonstrated proficiency in efficiently stocking shelves with merchandise to ensure availability and visual appeal, optimizing the overall shopping experience
- Maintained a clean and organized store environment by promptly discarding boxes into recycling bins, promoting sustainability, and contributing to a positive brand image
- Provided exceptional customer service by assisting customers in locating products, demonstrating a strong knowledge of the store layout and inventory
- Facilitated convenient and seamless online shopping experiences for customers by accurately fulfilling and neatly bagging their orders
- Efficiently processed customer transactions at the checkout counter, ensuring accuracy and a smooth payment process
- Delivered outstanding customer service by warmly greeting customers, proactively addressing their inquiries, and offering personalized assistance throughout their shopping journey.
Package Handler
Federal Express Ground
Madison, WI
02.2021 - 06.2021
- Skillfully loaded trucks with packages, ensuring efficient and secure transport of goods to designated destinations
- Meticulously scanned packages, verifying their accuracy and diligently placing them in their designated locations, ensuring precise sorting and minimizing errors
- Maintained cleanliness and organization within storage slots by regularly clearing out and tidying areas filled with small packages, optimizing efficiency, and facilitating easy access to inventory.
Stocker/Customer Service
Walmart
Madison, WI
09.2020 - 12.2020
- Demonstrated proficiency in efficiently stocking shelves with merchandise, ensuring products are readily available for customers, and maintaining a visually appealing store layout
- Responsibly managed the disposal of packaging materials by breaking down boxes and promptly disposing of them in the dumpster, promoting a clean and organized work environment
- Provided excellent customer service by actively engaging with customers, addressing their inquiries, and assisting them in locating products, showcasing strong product knowledge and attentive support.
Customer Service
Klinke Cleaners
Monona, WI
06.2018 - 07.2020
- Provided a warm and welcoming atmosphere by greeting customers and verifying the accuracy of their orders, ensuring customer satisfaction and minimizing errors
- Efficiently managed incoming orders by accepting new requests for the next day's work and organizing them systematically, ensuring smooth operations and timely execution
- Processed customer transactions with accuracy and professionalism, effectively collecting payments and providing receipts for purchases, ensuring financial integrity
- Demonstrated strong communication skills by promptly and courteously answering phone calls, addressing customer inquiries, and providing assistance as needed
- Maintained organizational efficiency by effectively organizing and entering incoming orders into the computer system, ensuring accurate record-keeping and streamlined processes
- Ensured cleanliness and tidiness of the store for the next day by diligently performing cleaning tasks, creating a pleasant shopping environment for customers
- Exhibited strong attention to detail by creating deposits and accurately counting cash drawers at the end of each shift, ensuring proper financial reconciliation and accountability
- Assumed responsibility for store security by securely locking up the premises and following proper closing procedures, safeguarding assets, and maintaining operational protocols.
Education
High School Diploma -
Lafollette High School
Skills
- Excel at building rapport, establishing positive relationships, and engaging with customers in a friendly, positive, professional, and culturally sensitive manner
- Thrives in dynamic and fast-paced environments, showcasing flexibility and the ability to quickly adapt to changing circumstances while maintaining a high level of professionalism
- Efficiently handles multiple tasks simultaneously, demonstrating excellent organizational skills and the ability to prioritize responsibilities to meet deadlines
- Adept at fluently communicating in multiple languages, including Spanish and English, facilitating seamless interactions with diverse customers and clients, and bridging language divides
- Multilingual Communication
- Adaptability
- Proficient in providing exceptional customer service, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving
- Interpersonal Skills
- Customer Service
- Time Management
- Office Administration
- Data Entry
- Deadline-oriented
Timeline
Administrative Assistant
SEIU Wisconsin: Healthcare and Service Workers Stronger Together
09.2023 - Current
Airport Customer Service Agent
Unifi Aviation
06.2022 - 07.2023
Flex Worker
Hy-Vee
10.2021 - 06.2022
Package Handler
Federal Express Ground
02.2021 - 06.2021
Stocker/Customer Service
Walmart
09.2020 - 12.2020
Customer Service
Klinke Cleaners
06.2018 - 07.2020
High School Diploma -
Lafollette High School
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