Ashley Lara
Pawtucket,RI
Summary
Dynamic and results-oriented professional with extensive experience as a Bank Teller at Citizens Bank, where I excelled in cash handling and customer relationship management. Leveraged financial software expertise and exceptional communication skills to enhance customer satisfaction and streamline operations. Proven track record in identifying and resolving discrepancies, underscoring a commitment to accuracy and service excellence.
Overview
6
6
years of professional experience
Work History
Bank Teller
Citizens Bank
Providence, RI
02.2022 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with basic technical issues related to digital banking platforms.
- Prepared reports on transaction activity for management review.
- Explained bank services, financial products and applicable fees to customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Maintained confidentiality of bank records and client information.
Retail Sales Associate
Savers Thrift Store
Attleboro, MA
01.2021 - 02.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Machine Operator
Hilco Vision
Plainville, MA
06.2019 - 11.2020
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Record production information such as quantities produced and materials used on daily logs.
Education
High School Diploma -
William E Tolman Highschool
Pawtucket, RI06-2020
Skills
- Data inputting
- Financial software
- Cash counting
- Deposit and withdrawal management
- Currency packaging
- Cash handling expertise
- Customer relationship development
- Phone etiquette
- Time management proficiency
- Money management
- Account updating
- Money transfer systems
- Money orders
- Fraud detection
- Customer relationship management
- Customer relationship management (CRM)
- Drawer balancing
- Safe and vault operation
- Relationship building and management
- Friendly
- Cheerful
- Excellent communication skills
- Banking
- Math aptitude
- Spanish speaking
- Exceptional customer service
- Compliance, banking laws, and regulations
- Currency and coin counter
- Positive
- Reliable
- Conflict resolution techniques
- Cash drawer balancing
- Excellent time management skills
- Cash handling and management
- New teller training
- Approachable
Affiliations
- I volunteer at my old highschool for school events
- I also do nails and hair on my free time and help others build confidence
Languages
English
Full Professional
Spanish
Professional
Accomplishments
I have received many recognitions from my region for being one of the top tellers for a couple months.
Timeline
Bank Teller
Citizens Bank
02.2022 - Current
Retail Sales Associate
Savers Thrift Store
01.2021 - 02.2022
Machine Operator
Hilco Vision
06.2019 - 11.2020
High School Diploma -
William E Tolman Highschool