Self-motivated leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Office Administrator & Communications Coordinator
Open Hearts United Methodist Church
Bolivar, MO
02.2020 - Current
Coordinated and managed daily administrative operations of the office.
Performed clerical duties such as photocopying, faxing and scanning documents.
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Organized and maintained filing systems, including electronic databases and records.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Composed correspondence such as letters, emails, memos, reports and other documents.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Greeted visitors warmly, handled inquiries and provided general information about the company.
Processed invoices on a timely basis according to established procedures.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Processed financial documents, contracts, expense reports and invoices.
Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Filtered emails based on importance and escalated issues to leadership.
Created memos, letters and other documents, fostering internal and external communication.
Maintained customer confidence and protected operations by keeping information confidential.
Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Prepared special reports by collecting, analyzing and summarizing information from various sources.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Explained company personnel policies, benefits and procedures to employees or job applicants.
Provided assistance with the planning of events such as staff meetings or conferences.
Organized monthly staff meetings ensuring agendas were distributed in advance.
Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
Created PowerPoint presentations for internal use or external clients when required.
Reviewed completed work to verify consistency, quality and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interviewed prospective employees and provided input to HR on hiring decisions.
Produced thorough, accurate and timely reports of project activities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Created content for multiple social media channels.
Maintained relationships with key members of the media, industry influencers and other external stakeholders.
Edited and proofread written material to ensure accuracy and clarity in message delivery.
Managed website content including design updates, graphics creation, copywriting.
Prepared and edited newsletters, reports and memos to appeal to diverse audiences.
Adhered to social media communications timeline by checking calendar to keep up with posting.
Graphic Web Designer
Open Hearts United Methodist Church
Bolivar, Missouri
02.2020 - Current
Maintained a library of graphics assets including fonts, colors, logos, patterns.
Developed custom WordPress themes based on client requirements.
Created interactive elements such as slideshows, animations, using CSS3 and JavaScript.
Managed multiple projects simultaneously while meeting deadlines effectively.
Created logos, icons, illustrations, infographics, and banners for various websites.
Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
Maintained company websites updating with new products and corporate announcements as necessary.
Created graphics and animations using traditional and cutting-edge techniques.
Education
Associate of Arts - Business Management
Ozarks Technical Community College
Springfield, MO
05-2008
Skills
Telephone Reception
Expense Reporting
Mail Handling
Meeting Coordination
Scheduling
Workforce Management
Spreadsheet Development
Office Supply Management
Technical Support
Word Processing
Report Preparation
Human Resources
Administrative Support
File Maintenance
Customer Engagement
Event Coordination
Database Entry
Document Scanning
Verbal Communication
Planning Events
Scheduling Appointments
Schedule and Calendar Management
Scanning and Copying
Office Administration
Calendar Management
Expert in Microsoft, PowerPoint, Outlook, Google Calendar
Supply Inventory
Time Management
File Organization
Office Management
Affiliations
Content creator for social media platforms. Motivational speaking, self awareness, mindset techniques to help others to pursue their dreams, live their lives to the fullest and feel valued.
Offer coaching sessions for mindset awareness
Timeline
Office Administrator & Communications Coordinator
Open Hearts United Methodist Church
02.2020 - Current
Graphic Web Designer
Open Hearts United Methodist Church
02.2020 - Current
Associate of Arts - Business Management
Ozarks Technical Community College
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