Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Latham

Fords,NJ

Summary

Dynamic Site Leader with a proven track record at Amazon, excelling in site launches and capacity improvement strategies. Recognized as a Bar Raiser, fostering a culture of excellence in hiring decision-making in support of long-term growth. Strong Employee Relations acumen. Experience leading large teams, deep-diving organizational opportunities and implementing solutions which drive tangible results. Relentless sense of ownership of the business; loves to dive in, add value, and collaborate to achieve holistic goals.

Overview

13
13
years of professional experience

Work History

Site Leader - SNJ2

Amazon
Monroe Township, NJ
10.2024 - Current
  • Launched the 58th Sub Same Day Delivery Fulfillment Center (SSD FC) in the program, and the fifth Design 3.0 automated site.
  • Directed workforce including four Operations Managers, 14 Area Managers, and a group of about 500 associates.
  • Achieved a 100% launch assessment score, the second site to achieve this in program history
  • Secured leading position among all Design 3.0 site types by delivering exceptional results in volume, cost, safety, and controllable MHE metrics landing in 90th percentile for all SSD sites (70) in 2025.
  • Network owner for the launch of Unified Flow Planner/Conductor flow planning tool for the entire SSD network transitioning all sites to the platform ahead of Peak 2024 delivering a 767 bps MAPE improvement, 46% improvement in headcount accuracy, and 1.8% improvement in overall outbound and sortation costs
  • Led region as single threaded leader for Capacity. Spearheaded Project Leviosa to improve Cascading OOC and network capacity position through intraday cap augmentation (+18.4 million units in 2024).
  • Promoted 16 total individuals from launch of SNJ2 to present (11 T1 to T3, 3 T3 to L4, 2 L4 to L5)

Site Leader - SNJ3

Amazon
Burlington, NJ
06.2021 - 10.2023
  • Launched the 38th SSD FC in the program in June of 2022.
  • Led a team of four operations managers, 10 Area Managers, 12 process assistance, and ~300 associates
  • Exceeded all safety-related KPIs (95th percentile in network) for SIR, RSR, MSD RIR, LTIR, and AIR
  • Regional Labor Planning POC improving manual posting compliance by 48% and collaborating with PAWS team on realistic VET + MET Flex-Up hours guidance by site to reduce hiring outlook for the SSD network.
  • Created the SSD Gives Community Engagement Program - leveraged L7 POCs network-wide to deliver 138% to goal for network volunteer hours, 149% to total volunteer events executed, and 100% Community Engagement Grant usage

Site Leader - EWR7

Amazon
Avenel, NJ
01.2020 - 10.2023
  • Supervised a team of 2 Operations Managers, 8 Area Managers and 300 associates in a co-located
    site environment at EWR6/7
  • Owner of all site-level execution, inclusive of Inbound, Outbound, and ICQA departments, labor planning, leadership development, Connections, engagement, and continuous improvement.
  • Orchestrated the Outbound SME program by leading a team of network leaders to deliver outbound improvement projects at all sites. Through these initiatives, the network saw an all-time best
    network level chuting rate of 240 UPH, a 42% improvement in singles pack rate, six point Outbound
    throughput improvement and standardization around station configuration and SOP documentation
    for critical processes
  • Implemented a building recovery plan to improve connections from a 3.8 to 4.2 sustainable.
  • Actioned site-level robotics drive conversion to increase site delivery capacity by 5% and efficiency improvements by 8%.
  • Facilitated all COVID safety-related projects and initiatives, inclusive of temperature screening coordination, COVID testing areas, supply auditing processes, and social distancing measures for EWR6 (1,500 associates) and EWR7 (300 associates).

Operations Manager - EWR7

Amazon
Avenel, NJ
10.2017 - 02.2020
  • Oversaw three Area Managers and their 120 associates across front-half and back-half day shifts
  • Owned and executed site level improvement plan surrounding DEA improvement (96.2% to 98.5%)
    and OB TPH (+9%) providing additional capacity gains for the site and the network
  • Promoted two tier 3 to L4 Area Managers, one L4 to L5 Area Manager and one L5 Area Manager to
    L6 Operations Manager
  • Deployed centralized Each Receive at EWR7 and later the Pantry network to increase inbound
    capacity by 35% and drive $550,000 in transportation savings
  • Undertook ownership of the Inbound Called Shots process improvement and manager development
    initiative to provide training and coaching to leaders from all Pantry buildings to drive sustainable
    and scalable change in the Inbound space resulting in a network-wide 9% improvement to IB cost and 12% improvement in capacity
  • Facilitated the GSF Ready Class X labor model implementation and staffing SOPs for EWR7

Area Manager - EWR7

Amazon
Avenel, NJ
02.2016 - 10.2017
  • Oversaw all Inbound, Outbound and ICQA Operations across individual shift
  • Supervised and coached 55 direct reports
  • Created network-wide replenishment standard work and implemented a pick and stow process
  • increasing replenishment efficiency by 20% and decrease critical FUD dwells by 30%
  • Decreased building level customer facing out-of-stock metrics from 17% unfavorable to 0.5% i na six
    month time period

Sales Manager

Macy's
Bridgewater, NJ
08.2012 - 02.2016
  • Supervised multiple departments with 48 employees in a store with $65MM annual sales
  • Improved NPS in areas of responsibility by 40 points YoY through employee coaching and
    implementation of a store recovery team
  • I owned the pilot of Total Store Fulfillment for my own location and trained the remainder of the NJ Central district on this company-wide rollout to drive store profits through fulfilling customer orders, inclusive of SOP development and associate training.
  • Drove sales increases of 5% in the fiscal year 2014 with the store underperforming the prior year by
    4% through collaboration with the merchandising team, increased focus on coaching of employees
    on clientele building, and the creation of brand specialist roles
  • Promoted five sales associates to internal managerial roles
  • Achieved highest NPS scores in the Home and Children's departments for the NJ Central District for
    Q4 2014

Education

Bachelor of Science - Business Management

Rutgers University School of Business
New Brunswick, NJ
05-2012

Skills

  • Bar Raiser (2022–present)
  • Employee Relations Connect Team SME
  • Employee Relations 101, Trained Facilitator
  • Site launches
  • Capacity planning
  • SSD FC Design 30 SME
  • Leadership development and performance management

Timeline

Site Leader - SNJ2

Amazon
10.2024 - Current

Site Leader - SNJ3

Amazon
06.2021 - 10.2023

Site Leader - EWR7

Amazon
01.2020 - 10.2023

Operations Manager - EWR7

Amazon
10.2017 - 02.2020

Area Manager - EWR7

Amazon
02.2016 - 10.2017

Sales Manager

Macy's
08.2012 - 02.2016

Bachelor of Science - Business Management

Rutgers University School of Business

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Ashley Latham