ASHLEY LATTA
Rock Hill,SC
Summary
Dynamic Front Desk Patient Coordinator at York Dental Group with a proven track record in managing patient scheduling and enhancing client engagement. Skilled in billing and invoicing, I streamlined workflows, achieving a 5% reduction in expenses. Committed to maintaining confidentiality and delivering exceptional customer service in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Front Desk Patient Coordinator
York Dental Group
, SC
03.2023 - Current
- Manage the appointment schedule, book new appointments, reschedule existing ones, and send appointment reminders.
- Collect payments for services rendered, manage billing and process patient payments.
- Handle tasks like filing, scanning, photocopying, and maintaining a tidy reception area.
- Ensured HIPAA compliance by protecting patient privacy rights through proper handling of confidential information.
- Greeted patients and visitors upon arrival, ensuring they were made to feel welcome.
- Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
Dental Assistant
Cauthen Family Dental Care
03.2017 - 04.2023
- Serves as a liaison for patient resources, providing administrative support to multiple doctors to facilitate completion of patient process.
- Responsible for working chairside assisting family dentists with routine cleaning and specialized procedures, ensuring patients feel relaxed and are prepared for treatment.
- Communicates and collaborates with dental physicians, personnel, and other employees, providing daily reports of patient changes, issues and assessments, in order to provide exceptional client needs.
- Educates patients on pre and postoperative instructions.
- Maintains confidentiality of information exposed to in the course of business regarding clients.
Dental Assistant
Family Dentistry
01.2016 - 03.2017
- Provided superior operational support, to ensure maximum patient capacity; utilizing standard procedures for positive patient identification.
- Processed referrals and coordinated with specialists to ensure patients completed necessary treatment.
- Exposed and processed dental X-rays.
- Maintained patient records and lab equipment, sterilizing instruments.
- Assisted Office Manager with patient scheduling, billing and insurance claims.
- Educated patients on postoperative and general oral health care prescribed by dentist and instructed patients in oral hygiene and other programs with a friendly and engaging demeanor.
- Monitored dental supplies and equipment inventory and processed orders, achieving 5% reduction in expenses by discovering new suppliers.
- Adhered to HIPAA requirements and maintained all confidentiality.
Education
Dental Assistance Certification -
Palmetto School of Career
Columbia, SC01.2016
Diploma -
York Comprehensive High School
York, SC01.2001
Skills
- Customer Service
- Administrative Duties
- Patient Engagement
- Health Services
- Training & Development
- Policy & Procedure
- Effective Time Management
- Client Retention
- Streamlining Workflows
- Self Motivated
- Client Confidentiality
- Effective Leadership
- Exceptional Verbal and Written Communication
- Billing and invoicing
- Managing patient scheduling
- Appointment scheduling
References
References Available Upon Request
Timeline
Front Desk Patient Coordinator
York Dental Group
03.2023 - Current
Dental Assistant
Cauthen Family Dental Care
03.2017 - 04.2023
Dental Assistant
Family Dentistry
01.2016 - 03.2017
Dental Assistance Certification -
Palmetto School of Career
Diploma -
York Comprehensive High School
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