Ashley Lavender
Woolwich,ME
Summary
Expert in organizational skills and conflict management. Proven ability to maintain confidentiality while managing sensitive information and implementing effective office policies.
Skilled animal welfare provider with experience in safety and humane animal management. Strong focus on teamwork and adaptability in fast-paced environments. Proficient in animal handling, conflict resolution, and community education. Recognized for integrity, compassion, and effective communication.
Overview
21
21
years of professional experience
Work History
Office Manager
Lavender Tile Installation & Design
07.2016 - Current
- Coordinated office operations to enhance workflow efficiency and improve team collaboration.
- Managed scheduling and appointment logistics, ensuring optimal resource allocation for project timelines.
- Developed comprehensive filing systems for client records, enhancing accessibility and compliance with industry standards.
- Facilitated communication between design teams and clients, ensuring project specifications were met effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 5 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
V.A. Caregiver
Togus VA Medical Center
01.2012 - 03.2013
- Provided compassionate personal care and support to clients, enhancing quality of life.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed tailored care plans in collaboration with healthcare professionals.
- Monitored client health conditions and reported changes to appropriate personnel.
- Coordinated logistics for medical appointments and transportation for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Customer Service Cashier
Lowe's
09.2010 - 01.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to streamline workflow during peak hours.
- Provided accurate cash handling and balanced registers at shift end.
- Educated customers on promotions and loyalty programs effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Monogram Technician
L.L. Bean Manufacturing
10.2008 - 03.2009
- Operated diagnostic equipment to troubleshoot and resolve technical issues efficiently.
- Assisted in maintaining inventory of tools and supplies, ensuring readiness for operations.
- Conducted routine inspections on machinery to identify potential malfunctions before they escalated.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Certified Nursing Assistant/Certified Residential Medication Aide
Self Employed Services
01.2008 - 09.2008
- Provided compassionate patient care, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with medical procedures, maintaining compliance with safety protocols.
- Monitored vital signs and reported changes to healthcare team promptly.
- Educated patients and families on care plans, fostering understanding and adherence.
- Documented patient progress accurately in electronic health records, enhancing communication among care providers.
- Implemented infection control protocols effectively, contributing to a safe healthcare environment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Administered medications accurately and on schedule to ensure patient compliance with treatment plans.
- Demonstrated adaptability when dealing with unique situations or emergencies, efficiently responding to changing needs within the facility''s medication program.
- Reduced medication errors by diligently maintaining detailed records of medication administration.
- Ensured patient safety, adhering to strict protocols for medication storage and disposal.
- Established trust-based relationships with patients through compassionate care during medication administration, promoting overall well-being and satisfaction levels in residential settings.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored medication storage area to maintain medication security and control.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Photo Lab Associate
Walmart
04.2004 - 09.2007
- Operated advanced photo processing equipment, ensuring high-quality prints and developed images efficiently.
- Maintained inventory of photographic supplies, coordinating timely replenishment to optimize workflow.
- Trained new associates on lab procedures, promoting adherence to quality standards and safety protocols.
- Implemented process improvements that enhanced photo finish turnaround times and reduced waste.
- Assisted customers with selecting appropriate printing options, providing expert advice on products and services.
- Monitored equipment performance, troubleshooting issues promptly to minimize downtime and maintain productivity.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Utilized computer software to perform photo editing, retouching and restoration.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Contributed to a positive work environment through effective communication and teamwork.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Incorporated creative problem-solving skills to troubleshoot technical issues as they arose, minimizing downtime and maintaining productivity.
- Maintained inventory of supplies, ensuring the consistent availability of necessary materials for daily operations.
- Reduced wait times for customers by effectively managing workload and prioritizing tasks.
- Managed multiple assignments simultaneously without sacrificing quality or attention to detail, ensuring timely delivery of every project.
- Enhanced workflow by maintaining a clean and organized workspace.
- Handled sensitive materials with care, respecting customer privacy while processing personal photos or documents.
- Promoted additional services or products to customers when appropriate, boosting company revenue without compromising client satisfaction.
- Increased customer loyalty by providing personalized recommendations based on individual needs and preferences.
- Provided excellent customer service by addressing concerns and answering questions promptly and professionally.
- Developed strong relationships with clients through attentive service and expert knowledge, leading to repeat business opportunities.
- Kept up-to-date with industry trends, enabling informed recommendations for customers seeking advice on photography equipment or techniques.
- Supported coworkers during peak periods to maintain smooth workflow across all areas of the photo lab.
- Collaborated with team members to meet tight deadlines and deliver exceptional results.
- Assisted customers in selecting appropriate products for their photography needs, resulting in increased sales.
- Ensured high-quality prints by regularly calibrating and maintaining photo lab equipment.
- Improved customer satisfaction by efficiently handling and processing photo orders.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Performed opening and closing procedures to keep operations running smoothly.
- Updated tags, displays and signage for special promotions.
- Assisted with operation of photographic processing machines and equipment to produce images and prints.
- Developed film and produced prints according to customer specifications.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Implemented time-saving methods, which enabled photo lab to run more efficiently.
Education
Certificate - Physical & Mental Health Care Support For Veterans
Easterseals
Chicago, IL01-2011
Certificate of Technical Studies - CNA/CRMA
Merrymeeting Adult Education
Brunswick, ME01-2008
High School Diploma -
Brunswick High School
Brunswick, ME06-2003
Skills
- Organizational skills
- Customer relations
- Clear oral/written communication
- Relationship building
- Conflict management
- Policy implementation
- Safety precautions
- Compassionate caregiver
- Patience and composure
- Customer satisfaction
Timeline
Office Manager
Lavender Tile Installation & Design
07.2016 - Current
V.A. Caregiver
Togus VA Medical Center
01.2012 - 03.2013
Customer Service Cashier
Lowe's
09.2010 - 01.2011
Monogram Technician
L.L. Bean Manufacturing
10.2008 - 03.2009
Certified Nursing Assistant/Certified Residential Medication Aide
Self Employed Services
01.2008 - 09.2008
Photo Lab Associate
Walmart
04.2004 - 09.2007
Certificate - Physical & Mental Health Care Support For Veterans
Easterseals
Certificate of Technical Studies - CNA/CRMA
Merrymeeting Adult Education
High School Diploma -
Brunswick High School
Personal Experience
Experienced animal owner and handler. Knowledgeable in animal behavior. I have been an animal owner since the age of 2 years old, having a wide variety of domestic companion animals and livestock. Experience in providing care for special needs animals. Created and manage "Woolwich Area Animals Lost and Found" on facebook.