- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Music
- Fashion and Style
- Photography
Ashley Lawing
Candler,NC
Summary
Dynamic leader with proven expertise in customer service management and inventory control, honed at Dollar General. Excelled in team leadership, boosting customer satisfaction through strategic training and mentoring. Achieved notable sales growth by leveraging outstanding communication skills and problem-solving abilities. Maintains a client retention rate above the industry average, demonstrating a blend of hard and soft skills essential for retail success.
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Store Manager
Dollar General
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Manager
Fatz Cafe
01.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Stylist Associate
Maurices
05.2020 - 03.2023
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Maintained [Number]% client retention rate, ranking among top performers in region.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded personal goals.
Education
High School Diploma -
Enka High School
Candler, NC01-2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Training and mentoring
- Store operations
- Customer service management
- Outstanding communication skills
- Friendly and positive
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Inventory control
- Employee training
- Shift scheduling
- Retail inventory management
- POS systems
- Team building and leadership
- Recruitment and hiring
Interests
Timeline
Store Manager
Dollar General
01.2024 - Current
Manager
Fatz Cafe
01.2023 - 08.2023
Stylist Associate
Maurices
05.2020 - 03.2023
High School Diploma -
Enka High School