Ashley Lawson
Tampa,FL
Summary
Responsible Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Friendly team player with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Dedicated Lead server with 20 plus years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.
Overview
16
16
years of professional experience
Work History
Head Server
Peachs restaurant
Venice, FL
02.2018 - 11.2023
- Greeted guests, provided menus and answered questions regarding menu items.
- Explained daily specials and made recommendations upon request.
- Assigned duties to servers and monitored their performance.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Managed cash register operations including ringing up orders and processing payments accurately.
Key Holder/trainer/server
Grindstone Charleys
Kokomo, IN
06.2013 - 01.2017
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Keyholder/ Management Training
Friendly's ice cream
Tomsriver, NJ
10.2007 - 12.2012
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Ensured store security by monitoring customers, verifying receipts, and restricting access to key areas.
- Assisted in the implementation of new policies and procedures relating to customer service standards.
- Provided training on cash register operations and customer service techniques to newly hired staff members.
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
- Conducted inventory counts as needed to ensure accuracy of stock levels.
Education
Associate of Arts -
Ashford University
San Diego, CAAssociate of Applied Science -
Global Business Institute - Far Rockaway
Far Rockaway, NYSkills
- Menu Memorization
- Dining Customer Service
- Casual Dining
- Customer Service
- Cash Handling
- Menu Suggestions
- Customer Service Management
- Kitchen Staff Coordination
- Safe Food Handling
- Employee Training And Development
- I have my liquor license
- I also opened stores and did the competition for the store events which included the time and weight of each item in the timed manner
Timeline
Head Server
Peachs restaurant
02.2018 - 11.2023
Key Holder/trainer/server
Grindstone Charleys
06.2013 - 01.2017
Keyholder/ Management Training
Friendly's ice cream
10.2007 - 12.2012
Associate of Arts -
Ashford University
Associate of Applied Science -
Global Business Institute - Far Rockaway