Ashley Lawson
Louisville,Kentucky
Summary
Knowledgeable and motivated leasing team member with a strong foundation in community engagement and resident support. Successfully coordinated events, maintained positive resident relationships, and contributed to a welcoming community atmosphere. Proven ability to communicate clearly, resolve concerns efficiently, and support daily office operations to enhance resident satisfaction.
Overview
4
4
years of professional experience
Work History
Community Assistant
Greystar Property Management
10.2024 - Current
- Supported leasing operations by conducting tours, handling inquiries, and assisting prospective residents with applications and unit selection.
- Provided excellent customer service by addressing resident concerns, resolving complaints within scope, and escalating complex issues to management as needed.
- Managed mail and package distribution for residents, ensuring timely handling and clear communication.
- Maintained consistent communication with leads, applicants, and current residents through phone, email, and in-person interactions.
- Answered calls and provided accurate information regarding availability, pricing, leasing procedures, and community amenities.
Dining Services Employee
Trilogy Health Services
05.2022 - Current
- Ensured compliance with health and safety standards, maintaining a clean, organized, and sanitary environment in alignment with healthcare regulations.
- Washed dishes, prepared meal trays, restocked supplies, and resolved resident concerns to support daily dietary operations.
- Provided personalized meal service by accommodating patients' dietary restrictions, allergies, and preferences.
- Set up dining areas efficiently to ensure smooth transitions between shifts and mealtimes in a fast-paced healthcare setting.
- Maintained a hygienic and welcoming dining environment, contributing to patient satisfaction and overall quality of care.
Crew Member
Moes Southwestern Grill
05.2021 - 01.2022
- Worked front counter, and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Criminal Justive
University Of Louisville
Louisville, KY05-2026
Skills
- Time management
- Strong verbal and written communication
- Outgoing and professional demeanor
- Conflict resolution and problem-solving
- Customer service and relationship building
- Time management and multitasking
- Detail-oriented and highly organized
- Fast learner and adaptable in dynamic environments
- Proficient in Microsoft Office and property management software (eg, Yardi, Entrata)
- Able to work independently and as part of a team
- Creative thinker with a proactive mindset
Timeline
Community Assistant
Greystar Property Management
10.2024 - Current
Dining Services Employee
Trilogy Health Services
05.2022 - Current
Crew Member
Moes Southwestern Grill
05.2021 - 01.2022
Bachelor of Science - Criminal Justive
University Of Louisville
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