Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHLEY LAZARUS

Jonesville,La

Summary

Accomplished professional with a proven track record at SHV Energy, LLC-Pinnacle Propane, adept in customer relations and QuickBooks management. Excelled in process optimization and complaint resolution, enhancing service quality by 30%. Skilled in both negotiation strategies and financial documentation, demonstrating exceptional organization and a commitment to excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE/CCR

SHV ENERGY, LLC-PINNACLE PROPANE
10.2021 - Current
  • Answering calls and handling customer queries
  • Responsible for overseeing the quality of service provided to customers
  • Coordinate day to day staffing and task delegation within the assigned service center
  • Provide first level of call escalation for customer complaints or issues
  • Research / resolve customer escalations using available resources
  • Support all CCR’s in operating at a high standard and adequately meet the expectations and requirements of customers through coaching and instruction
  • Discuss with Manager, results of their daily, weekly, and monthly checks and balances related their service centers
  • Handle reporting for service center and ensure correct month end closing
  • Oversee implementation of process improvements and systems within the service center
  • Identify and provide training needs to direct supervisor
  • Work from home (remotely to ensure customer services are not disrupted)

HUMAN RESOURCES DIRECTOR

JENA NURSING AND REHABILITATION CENTER
Jena, LA
04.2021 - Current
  • Process payroll for all active employees; including sick, vacation and PTO time
  • Job postings/openings
  • Employee Orientation for new hires
  • Ensure all employees follow company policy and procedures
  • Reporting of all injuries/Workers Comp Claims
  • Unemployment Compliance
  • Maintain employee personnel and health files
  • Accounts Payable
  • Assist the Executive Director with employee compliance
  • Report complaints to the proper support offices
  • Perform pre-hire drug screening and background report
  • Gather proper certifications
  • Recruitment for open positions

PARALEGAL/LEGAL ASSISTANT

LOSSIN LAW FIRM
Jonesville, LA
10.2020 - 04.2021
  • Draft and review financial statement compilations before being approved by attorney
  • Review collection reports to determine the status of collections and the amounts of outstanding balances
  • Reconstruct accounting records from clients' checks and cash receipts
  • Collect and report monthly expense variances and explanations
  • Create presentation formats for monthly/quarterly reviews of expense charge-outs
  • Draft the complete annual audit reports including all footnote disclosures
  • Establish procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
  • Prepare financial pages for presentation to upper management
  • Prepare Petitions, Motions and Judgments for clients on unpaid loans
  • Seizure and sale of vehicles, homes and land
  • Collect money for services rendered
  • Keep record of all files in the computer system and also handwritten in a notebook for backup purposes
  • Answer office phone
  • Schedule appointments
  • Preparation of Deeds/Act of Cash Sale, Wills and Successions, Oil, Gas and Mineral Leases, etc
  • Correspond with banks to establish a settlement for unpaid loans
  • Have repairs made for office equipment
  • Experience with Excel, Microsoft Word, Wordperfect, Intuit QuickBooks and Powerpoint
  • Keep a calendar of events/appointments
  • Process payroll for law firm employees
  • Pay all business state and federal taxes in a timely manner
  • Prepare requests for title commitments for bank loans
  • Prepare all documents needed to close loans for USDA/HUD program

BOOKKEEPER/ACCOUNTING

CCI MANAGEMENT, INC.
Jonesville, LA
12.2014 - 04.2016
  • Provide time sheets to clients
  • Respond to payroll processing inquiries
  • Compute and process time sheets based on salary
  • Process payroll for 45+ employees accurately and efficiently
  • Review, analyze, check and correct payroll records
  • Enter invoices into Quickbooks software
  • Reconcile fuel reports/volumes
  • Process all statements/invoices in a timely manner
  • Recordkeeping
  • Check Processing
  • Attendance Processing
  • Time Sheets Computation and employee(income expense) accounting

LEGAL SECRETARY/PARALEGAL

Smith, Taliaferro & Purvis Attorneys at Law
Jonesville, LA
02.2009 - 03.2014
  • Draft and review financial statement compilations before being approved by attorney
  • Review collection reports to determine the status of collections and the amounts of outstanding balances
  • Reconstruct accounting records from clients' checks and cash receipts
  • Collect and report monthly expense variances and explanations
  • Create presentation formats for monthly/quarterly reviews of expense charge-outs
  • Draft the complete annual audit reports including all footnote disclosures
  • Establish procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
  • Prepare financial pages for presentation to upper management
  • Prepare Petitions, Motions and Judgments for clients on unpaid loans
  • Seizure and sale of vehicles, homes and land
  • Collect money for services rendered
  • Keep record of all files in computer system and also handwritten in a notebook for backup purposes
  • Answer office phone
  • Schedule appointments
  • Preparation of Deeds/Act of Cash Sale, Wills and Successions, Oil, Gas and Mineral Leases, etc
  • Correspond with banks to establish a settlement for unpaid loans
  • Have repairs made for office equipment
  • Experience with Excel, Microsoft Word, Wordperfect, Intuit QuickBooks and Powerpoint
  • Keep calendar of events/appointments

Education

ESTHETICIAN GRADUATE -

BLUE CLIFF COLLEGE
ALEXANDRIA, LA
09.2020

HIGH SCHOOL DIPLOMA -

CENTRAL HIGH SCHOOL
JONESVILLE, LA
01.2007

SOME COLLEGE FOR PARALEGAL STUDIES CERTIFICATE -

POST UNIVERSITY
WATERBURY, CT

Skills

  • Bookkeeping
  • Federal/State tax preparation
  • Customer relations
  • Microsoft Word
  • WordPerfect
  • Excel
  • Accounts Payable
  • Intuit QuickBooks
  • Exceptional organization
  • Preparation of legal documents
  • E-closings
  • Smartlinx
  • Equifax Compliance Reporting
  • New Hire Orientation
  • Drug screens
  • RCC
  • Adjustments Recap Spreadsheets
  • Daily Inventory Reconciliation
  • Daily Deposit Recap Spreadsheets
  • Work from home experience
  • Complaint resolution
  • Scheduling
  • Account updating
  • Product education
  • Negotiation strategies
  • Document control
  • Escalation management
  • Product sales
  • Brand representation
  • Customer consulting
  • Product knowledge
  • Assertiveness
  • Live chat support
  • Service standard compliance
  • Clerical support
  • Materials transport
  • Call center operations
  • System implementation
  • Retail marketing
  • Travel planning
  • Technical troubleshooting
  • Refund management
  • Banking operations support
  • Quality control
  • Office equipment proficiency
  • Email management
  • Relationship building
  • Money handling
  • Dispute resolution
  • Sales closing
  • Task prioritization
  • Information security
  • POS systems expert
  • Quality assurance controls
  • Multi-task management
  • Adaptability and flexibility
  • Prioritization
  • Credit adjustments
  • Courteous demeanor

Certification

  • PERC TRAINING
  • OSHA CERTIFICATIONS
  • INFECTION CONTROL
  • RISE Certification Program: HUMAN TRAFFICKING
  • DOMESTIC ABUSE (BPA’s CUT IT OUT PROGRAM)
  • CLIENT WELL-BEING and SAFETY

Timeline

CUSTOMER SERVICE REPRESENTATIVE/CCR

SHV ENERGY, LLC-PINNACLE PROPANE
10.2021 - Current

HUMAN RESOURCES DIRECTOR

JENA NURSING AND REHABILITATION CENTER
04.2021 - Current

PARALEGAL/LEGAL ASSISTANT

LOSSIN LAW FIRM
10.2020 - 04.2021

BOOKKEEPER/ACCOUNTING

CCI MANAGEMENT, INC.
12.2014 - 04.2016

LEGAL SECRETARY/PARALEGAL

Smith, Taliaferro & Purvis Attorneys at Law
02.2009 - 03.2014

ESTHETICIAN GRADUATE -

BLUE CLIFF COLLEGE

HIGH SCHOOL DIPLOMA -

CENTRAL HIGH SCHOOL

SOME COLLEGE FOR PARALEGAL STUDIES CERTIFICATE -

POST UNIVERSITY

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ASHLEY LAZARUS