ASHLEY LAZARUS
Jonesville,La
Summary
Accomplished professional with a proven track record at SHV Energy, LLC-Pinnacle Propane, adept in customer relations and QuickBooks management. Excelled in process optimization and complaint resolution, enhancing service quality by 30%. Skilled in both negotiation strategies and financial documentation, demonstrating exceptional organization and a commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE/CCR
SHV ENERGY, LLC-PINNACLE PROPANE
10.2021 - Current
- Answering calls and handling customer queries
- Responsible for overseeing the quality of service provided to customers
- Coordinate day to day staffing and task delegation within the assigned service center
- Provide first level of call escalation for customer complaints or issues
- Research / resolve customer escalations using available resources
- Support all CCR’s in operating at a high standard and adequately meet the expectations and requirements of customers through coaching and instruction
- Discuss with Manager, results of their daily, weekly, and monthly checks and balances related their service centers
- Handle reporting for service center and ensure correct month end closing
- Oversee implementation of process improvements and systems within the service center
- Identify and provide training needs to direct supervisor
- Work from home (remotely to ensure customer services are not disrupted)
HUMAN RESOURCES DIRECTOR
JENA NURSING AND REHABILITATION CENTER
Jena, LA
04.2021 - Current
- Process payroll for all active employees; including sick, vacation and PTO time
- Job postings/openings
- Employee Orientation for new hires
- Ensure all employees follow company policy and procedures
- Reporting of all injuries/Workers Comp Claims
- Unemployment Compliance
- Maintain employee personnel and health files
- Accounts Payable
- Assist the Executive Director with employee compliance
- Report complaints to the proper support offices
- Perform pre-hire drug screening and background report
- Gather proper certifications
- Recruitment for open positions
PARALEGAL/LEGAL ASSISTANT
LOSSIN LAW FIRM
Jonesville, LA
10.2020 - 04.2021
- Draft and review financial statement compilations before being approved by attorney
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Reconstruct accounting records from clients' checks and cash receipts
- Collect and report monthly expense variances and explanations
- Create presentation formats for monthly/quarterly reviews of expense charge-outs
- Draft the complete annual audit reports including all footnote disclosures
- Establish procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
- Prepare financial pages for presentation to upper management
- Prepare Petitions, Motions and Judgments for clients on unpaid loans
- Seizure and sale of vehicles, homes and land
- Collect money for services rendered
- Keep record of all files in the computer system and also handwritten in a notebook for backup purposes
- Answer office phone
- Schedule appointments
- Preparation of Deeds/Act of Cash Sale, Wills and Successions, Oil, Gas and Mineral Leases, etc
- Correspond with banks to establish a settlement for unpaid loans
- Have repairs made for office equipment
- Experience with Excel, Microsoft Word, Wordperfect, Intuit QuickBooks and Powerpoint
- Keep a calendar of events/appointments
- Process payroll for law firm employees
- Pay all business state and federal taxes in a timely manner
- Prepare requests for title commitments for bank loans
- Prepare all documents needed to close loans for USDA/HUD program
BOOKKEEPER/ACCOUNTING
CCI MANAGEMENT, INC.
Jonesville, LA
12.2014 - 04.2016
- Provide time sheets to clients
- Respond to payroll processing inquiries
- Compute and process time sheets based on salary
- Process payroll for 45+ employees accurately and efficiently
- Review, analyze, check and correct payroll records
- Enter invoices into Quickbooks software
- Reconcile fuel reports/volumes
- Process all statements/invoices in a timely manner
- Recordkeeping
- Check Processing
- Attendance Processing
- Time Sheets Computation and employee(income expense) accounting
LEGAL SECRETARY/PARALEGAL
Smith, Taliaferro & Purvis Attorneys at Law
Jonesville, LA
02.2009 - 03.2014
- Draft and review financial statement compilations before being approved by attorney
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Reconstruct accounting records from clients' checks and cash receipts
- Collect and report monthly expense variances and explanations
- Create presentation formats for monthly/quarterly reviews of expense charge-outs
- Draft the complete annual audit reports including all footnote disclosures
- Establish procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
- Prepare financial pages for presentation to upper management
- Prepare Petitions, Motions and Judgments for clients on unpaid loans
- Seizure and sale of vehicles, homes and land
- Collect money for services rendered
- Keep record of all files in computer system and also handwritten in a notebook for backup purposes
- Answer office phone
- Schedule appointments
- Preparation of Deeds/Act of Cash Sale, Wills and Successions, Oil, Gas and Mineral Leases, etc
- Correspond with banks to establish a settlement for unpaid loans
- Have repairs made for office equipment
- Experience with Excel, Microsoft Word, Wordperfect, Intuit QuickBooks and Powerpoint
- Keep calendar of events/appointments
Education
ESTHETICIAN GRADUATE -
BLUE CLIFF COLLEGE
ALEXANDRIA, LA09.2020
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
JONESVILLE, LA01.2007
SOME COLLEGE FOR PARALEGAL STUDIES CERTIFICATE -
POST UNIVERSITY
WATERBURY, CTSkills
- Bookkeeping
- Federal/State tax preparation
- Customer relations
- Microsoft Word
- WordPerfect
- Excel
- Accounts Payable
- Intuit QuickBooks
- Exceptional organization
- Preparation of legal documents
- E-closings
- Smartlinx
- Equifax Compliance Reporting
- New Hire Orientation
- Drug screens
- RCC
- Adjustments Recap Spreadsheets
- Daily Inventory Reconciliation
- Daily Deposit Recap Spreadsheets
- Work from home experience
- Complaint resolution
- Scheduling
- Account updating
- Product education
- Negotiation strategies
- Document control
- Escalation management
- Product sales
- Brand representation
- Customer consulting
- Product knowledge
- Assertiveness
- Live chat support
- Service standard compliance
- Clerical support
- Materials transport
- Call center operations
- System implementation
- Retail marketing
- Travel planning
- Technical troubleshooting
- Refund management
- Banking operations support
- Quality control
- Office equipment proficiency
- Email management
- Relationship building
- Money handling
- Dispute resolution
- Sales closing
- Task prioritization
- Information security
- POS systems expert
- Quality assurance controls
- Multi-task management
- Adaptability and flexibility
- Prioritization
- Credit adjustments
- Courteous demeanor
Certification
- PERC TRAINING
- OSHA CERTIFICATIONS
- INFECTION CONTROL
- RISE Certification Program: HUMAN TRAFFICKING
- DOMESTIC ABUSE (BPA’s CUT IT OUT PROGRAM)
- CLIENT WELL-BEING and SAFETY
Timeline
CUSTOMER SERVICE REPRESENTATIVE/CCR
SHV ENERGY, LLC-PINNACLE PROPANE
10.2021 - Current
HUMAN RESOURCES DIRECTOR
JENA NURSING AND REHABILITATION CENTER
04.2021 - Current
PARALEGAL/LEGAL ASSISTANT
LOSSIN LAW FIRM
10.2020 - 04.2021
BOOKKEEPER/ACCOUNTING
CCI MANAGEMENT, INC.
12.2014 - 04.2016
LEGAL SECRETARY/PARALEGAL
Smith, Taliaferro & Purvis Attorneys at Law
02.2009 - 03.2014
- PERC TRAINING
- OSHA CERTIFICATIONS
- INFECTION CONTROL
- RISE Certification Program: HUMAN TRAFFICKING
- DOMESTIC ABUSE (BPA’s CUT IT OUT PROGRAM)
- CLIENT WELL-BEING and SAFETY
ESTHETICIAN GRADUATE -
BLUE CLIFF COLLEGE
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
SOME COLLEGE FOR PARALEGAL STUDIES CERTIFICATE -
POST UNIVERSITY
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