
Highly skilled Account Manager with expertise in managing customer relationships, developing marketing strategies and enhancing business profitability. Strong record of driving revenue through strategic sales plans. Displays effective leadership skills with a focus on team collaboration and individual performance enhancement. Committed to delivering impactful results while maintaining exceptional service standards.
• Drove $381,280+ in new business revenue, exceeded 90%+ customer satisfaction, and boosted fleet growth 26.5% through strategic planning and effective marketing initiatives
• Conducted monthly branch strategy forecasting and planning, aligning operations with profitability goals and optimizing resource allocation
• Initiated transformative marketing plans, significantly boosting fleet growth and creating new avenues for business expansion and market penetration
• Developed and executed high-impact sales strategies, revitalizing account relationships and recovering over $90,000 in receivables within four months
• Fostered team growth, facilitating 11 promotions across various management levels, enhancing organizational capability and employee development
• Devised and executed strategies to generate over $1.5 million in new business post-pandemic, showcasing adaptability and market insight
• Consistently ranked in top 10% among 90+ assistants for personal sales, demonstrating exceptional performance and competitive edge
• Implemented customer-centric approach, elevating satisfaction scores from 79% to over 90%, fostering loyalty and repeat business
• Managed 500+ vehicle fleet, achieving best growth in AZ at 43%. Maintained top 3 Operating Profit for 6 months at $430+/car
• Partnered in hiring and training initiatives at branch level. Fostered team development and operational excellence
• $80,000+ generated in new business revenue for FY21
• Drove substantial new business revenue growth and consistently ranked as a top performer among peers in the Assistant Manager Matrix
• Created and implemented a strong external marketing plan with 20%+ growth for FY21
• Consistently ranked top 5 MT, achieving #2 for 3 consecutive months. Boosted Customer Satisfaction score by 5% YOY through effective team collaboration
• Assisted in the management of employees and collaborated with colleagues in order to increase Customer Satisfaction score which increased our score by 5% YOY
• Assisted in a Customer Satisfaction score of 87% overall for FY20
I implemented new sales strategies at CVG Airport during my rotation, exceeding goals with a total individual additional revenue of $16 and a customer satisfaction score of over 90%