Ashley LeBron
Gorham,NH
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Compassionate caregiver offers 8 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Overview
14
14
years of professional experience
Work History
Medical Biller
A+ Medical Billing LLC
11.2021 - Current
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Filed and updated patient information and medical records.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Home Care Provider
Self-employeed
01.2014 - Current
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Created personalized care plans for each patient that focused on their unique needs, preferences, and goals.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Scheduled and coordinated medical appointments.
- Documented vital statistics and coordinated with health care providers.
Assistant Customer Service Manager
Publix Super Markets Inc
05.2010 - 01.2014
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Established clear communication channels between team members, fostering a collaborative work environment conducive to efficient problemsolving.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Mainland High School
Daytona Beach, FL05.2002
Skills
- Claims Processing
- Commercial and Private Insurance
- Claims Review
- Records Management
- Multitasking and Organization
- Insurance Claims Processing
- Medicare and Medicaid Process
- Customer Service
- Medical Billing
- Insurance Billing
- Insurance Claims
- Work Prioritization
- Medical Record Security
- Electronic Claims
- Medical Terminology
- Records Maintenance
- HIPAA Compliance
- Medical Claims Submission
- Professionalism
- Attention to Detail
- Data Entry Accuracy
- Time Management
Timeline
Medical Biller
A+ Medical Billing LLC
11.2021 - Current
Home Care Provider
Self-employeed
01.2014 - Current
Assistant Customer Service Manager
Publix Super Markets Inc
05.2010 - 01.2014
High School Diploma -
Mainland High School
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