Ashley Lebron
Brookly,NY
Summary
Objective: To further my professional development within a company, I intend to leverage my skills and qualifications. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Department Supervisor
Home Depot
03.2017 - Current
- Delivered precise and relevant information to address customer inquiries.
- I effectively handled customer inquiries, issues, and complaints.
- Assisted customers in efficiently finding stocked merchandise.
- I effectively managed merchandise returns and exchanges in full compliance with company policy.
- By demonstrating professionalism, I successfully built strong relationships with customers and associates, especially when handling challenging issues.
- Additionally, I played a key role in developing and training team associates and provided valuable input into disciplinary decisions.
- I consistently evaluated staff performance and offered constructive feedback for continuous improvement.
- By maintaining accurate department records and producing insightful reports for management, I ensured operational transparency.
- Lastly, I enforced adherence to standard operating procedures among the department staff.
Store Manager/Assistant Manager
Dunkin' Donuts
09.2009 - 11.2014
- I have consistently maximized profits by closely managing food, beverage, and labor costs on a daily basis.
- I am diligent about depositing the daily earnings and maintaining a spotless store environment.
- Ensuring that cash drawers balance at the end of the day is a top priority, as is inspecting available food products to guarantee adherence to safety standards.
- I take pride in my ability to prepare employee schedules, ensuring optimal staffing levels for all shifts.
- I am proactive in monitoring store supplies and promptly submitting orders.
- When necessary, I handle employee matters decisively, including dismissals.
- I am committed to meeting and exceeding customer needs and swiftly resolving any food service issues.
- Skillfully recording and repeating customers' orders minimizes errors and ensures satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Lastly, I adeptly assign tasks and oversee employees to ensure strict compliance with food safety procedures and quality control guidelines.
Education
High School Diploma -
Secondary School For Research
Brooklyn, NY06.2009
Skills
- Experienced in working independently and excelling in various tasks
- Demonstrates loyalty, punctuality, and high motivation
- Ability to effectively prioritize and focus on the core of any issue
- Exemplary in providing exceptional customer support services
- Quickly adaptable and thrives under pressure while mastering new concepts
- Trained in food handling preparation and proficient in Microsoft Word, Excel, and internet-friendly applications
- Possesses expertise in food safety management and valuable sales experience
- Strong written and verbal communication skills
Awards
Citation of Honor, Brooklyn, NY, 2000, 2001
Timeline
Department Supervisor
Home Depot
03.2017 - Current
Store Manager/Assistant Manager
Dunkin' Donuts
09.2009 - 11.2014
High School Diploma -
Secondary School For Research
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