Ashley Lecates
Millsboro,Delaware
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Receptionist
Spicer Bros. Construction
Salisbury, MD
06.2024 - Current
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handing building permits for upcoming jobs with the towns and counties.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Responded to inquiries from internal staff members regarding office operations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Business Banking and Consumer Support
M&T Bank
Millboro, DE
10.2014 - 06.2024
- Created detailed documentation of customer interactions for future reference.
- Followed established procedures to ensure compliance with industry standards and regulations.
- Paid invoices to agents and auctions for repossession accounts.
- Performed skip-tracing activities to locate missing or delinquent debtors.
- Transported repossessed vehicles safely back to designated locations following successful recovery operations.
- Negotiated repayment plans with delinquent debtors in an attempt to avoid having them default on their loans.
- Verified accuracy of all records related to repossessions and lien releases.
- Ensured proper storage of repossessed vehicles in the secured lot.
- Provided customer service support to debtors by answering their questions concerning loans, payments.
- Completed other administrative tasks related to the repo process such as filing documents, responding to emails.
- Accepted and processed customer payments and applied toward account balances.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Advised delinquent customers on strategies for debt repayment.
- Received payments and posted amounts to customer accounts.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Contacted customers with delinquent accounts to solicit payment.
- Recorded information about status of collection efforts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Resolved discrepancies with carriers related to billing, delivery issues, and other problems in a timely manner.
- Assisted with the development of new transportation routes that would reduce overall costs.
- Communicated delays and early arrivals to management.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Communicated with drivers during transit, clearly conveying route updates.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Education
Indian River High School
Dagsboro, DE05-2003
Skills
- Data Entry
- Administrative Support
- Office Management
- Clerical Support
- Scheduling
- Project Coordination
- Basic accounting
- Multitasking and prioritization
- Organization skills
- Multi-Line Telephone Systems
- Greeting and Seating Clients
- Time Management
- Positive and professional
- Service-oriented mindset
- Mail handling
- Skip Tracing
- Account Monitoring
- Negotiation and Resolution
- Analytical and Critical Thinking
- Team Collaboration
- Problem-Solving
- Payment Processing
- Customer Relationship Management
- Time management abilities
- Analytical Thinking
- Task Prioritization
- Effective Communication
Timeline
Receptionist
Spicer Bros. Construction
06.2024 - Current
Business Banking and Consumer Support
M&T Bank
10.2014 - 06.2024
Indian River High School