Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Lediard

San Antonio

Summary

Fraud prevention professional with deep expertise in identifying and mitigating fraudulent activities. Proven track record in risk assessment, data analysis, and implementing effective prevention strategies. Strong collaborator with focus on team success and adapting to evolving challenges. Reliable and results-driven, excels in maintaining compliance and safeguarding assets. Possesses versatile skills in project management,problem solving and collaboration. Brings fresh perspective and strong commitment to quality and success with adaptability and proactive approach in delivering effective solutions which ensure integrity and security of organizational operations

Overview

7
7
years of professional experience

Work History

Fraud Prevention Specialist

Conduent Call Center
02.2025 - Current
  • Monitored transactions to identify and prevent fraudulent activities using advanced detection tools.
  • Analyzed patterns in customer behavior to enhance fraud prevention strategies and reduce risks.
  • Collaborated with cross-functional teams to investigate suspicious claims and mitigate potential losses.
  • Analyzed transaction patterns to identify and mitigate emerging fraud trends.
  • Managed fraud-related escalations and disputes, resolving issues promptly and professionally.
  • Led integration of biometric verification tools, bolstering system security and user authentication.
  • Managed approximately 60 incoming calls, emails and faxes per day from customers.'

WAREHOUSE ASSOCIATE

AMAZON LLC
11.2023 - 11.2023
  • Selecting customer orders from storage bins using a handheld scanner or other technology
  • Packaging and preparing customer orders for shipping, including verifying that the correct items are included and orders are properly packaged
  • Locating merchandise to meet picking tickets
  • Using computer systems and other technology to track and manage order inventory
  • Maintaining a clean and organized work area
  • Ensuring items are labeled correctly

PHARMACY TECHNICIAN

WALGREENS PHARMACY
12.2023 - 12.2024
  • Meticulously manage prescription processing, ensuring accuracy in dispensing medications and maintaining stringent quality control measures for patient safety.
  • Foster strong relationships with healthcare providers and insurance companies, streamlining claim processes and enhancing overall patient care coordination.
  • Implement efficient inventory management strategies, optimizing stock levels and reducing waste while ensuring timely availability of critical medications.
  • Analyze prescription trends and patient data to identify potential drug interactions, contributing to the pharmacy's role in preventive healthcare.
  • Maintain meticulous records of medication dispensing, ensuring compliance with regulations and enhancing patient safety protocols.
  • Liaise with healthcare providers to resolve prescription discrepancies, fostering seamless communication for improved patient care outcomes.
  • Provide compassionate customer service, addressing patient concerns and educating on proper medication use to promote adherence and well-being.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Using my knowledge of medical and pharmaceutical terminology for accurate billing and claim processing
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

PHARMACY TECHNICIAN

CVS PHARMACY
01.2023 - 08.2023
  • Preparing new prescriptions and refill requests for patients
  • Dispensing medication to customers per the prescription per provider’s orders.
  • Receiving and returning patient care calls
  • Optimized prescription processing workflow, enhancing accuracy and reducing patient wait times. Implemented efficient inventory management system for improved stock control.
  • Streamlined insurance claim procedures, resulting in faster reimbursements and improved customer satisfaction. Developed protocol for temperature-sensitive medication storage.
  • Pioneered digital prescription tracking system, minimizing errors and enhancing patient safety. Introduced automated refill reminders, increasing prescription adherence rates.

PATIENT CARE ASSISTANT

CENTRAL TEXAS SERENITY CAREGIVERS
01.2023 - 02.2023
  • Provided comprehensive patient care, including health monitoring, medication administration, and personal hygiene assistance, ensuring comfort and well-being.
  • Managed diverse responsibilities from light housekeeping to bookkeeping, demonstrating versatility and attention to detail in patient care.
  • Worked closely with healthcare team to assist patients with daily activities, meal preparation, and mobility, fostering a supportive care environment.
  • Developed personalized care strategies, adapting to individual patient needs and preferences, resulting in heightened patient satisfaction and comfort.

ADMINISTRATIVE ASSISTANT

LEDIARD HAULING LTD
02.2019 - 10.2022
  • Streamlined administrative processes, enhancing operational efficiency. Managed complex schedules, coordinated shipments, and maintained accurate records, driving productivity gains.
  • Meticulously handled document preparation, ensuring error-free company memos and reports. Implemented new filing systems, improving information retrieval and organizational efficiency.
  • Fostered positive client relationships through effective communication. Served as first point of contact, professionally managing inquiries and coordinating seamless travel arrangements.
  • Developed and implemented new organizational practices, optimizing office workflow. Proactively monitored and managed office supplies, ensuring uninterrupted operations.
  • Provided comprehensive administrative support, facilitating smooth daily operations. Demonstrated adaptability in managing diverse tasks, from bookkeeping to customer relations.

Education

High School Diploma -

The Queen's High School
Jamaica
01.2021

Skills

  • Appointment setting
  • Fraud detection techniques
  • Attention to detail
  • Customer service
  • Phone etiquette
  • Calendar management
  • Microsoft Word
  • Inventory management
  • Prescription processing
  • Insurance claims
  • Patient care
  • Warehouse operations
  • Order fulfillment
  • Bookkeeping
  • Administrative support
  • Data entry
  • Quality control
  • Logistics
  • Invoice verification

Languages

English

Timeline

Fraud Prevention Specialist

Conduent Call Center
02.2025 - Current

PHARMACY TECHNICIAN

WALGREENS PHARMACY
12.2023 - 12.2024

WAREHOUSE ASSOCIATE

AMAZON LLC
11.2023 - 11.2023

PHARMACY TECHNICIAN

CVS PHARMACY
01.2023 - 08.2023

PATIENT CARE ASSISTANT

CENTRAL TEXAS SERENITY CAREGIVERS
01.2023 - 02.2023

ADMINISTRATIVE ASSISTANT

LEDIARD HAULING LTD
02.2019 - 10.2022

High School Diploma -

The Queen's High School

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